February 2026 - Page 4 of 4 - Capacity

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Types of AI in the Contact Center (And How They’re Used)

Types of AI in the Contact Center (And How They’re Used)

by Alexa Schmitt Bugler | Feb 5, 2026 | Artificial Intelligence, Contact Center

As much as generative AI has been in the news and industry publications, you’d be forgiven for thinking it’s the end-all-be-all for contact center AI. And there are generative AI use cases in the contact center to get excited about–from expanding the capabilities of...

9 Best Apps Like PolyAI for AI-Powered Call Centers

9 Best Apps Like PolyAI for AI-Powered Call Centers

by Eglė Račkauskaitė | Feb 3, 2026 | AI in the Workplace, Automation

TL;DR Conversational voice AI has evolved fast and today’s tools sound natural, understand intent, and handle full customer calls end to end. PolyAI is powerful, but factors like pricing transparency, setup complexity, and limited analytics lead many teams to explore...

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