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Connect Order Management Systems

Automate order management processes and communicate along the way.

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a customer asking the capacity knowledge sharing platform how they can get a new health insurance card

Get proactive and reduce requests

Whether your order process is simple or complex, customers want to know the latest update. Don’t spend customer service rep time responding to update status requests.

Streamline order updates across channels

Answer their question before they ask with Capacity order management tools. Across channels, each step of the order process can trigger an automatic workflow.

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a customer asking the capacity knowledge sharing platform a question it can't answer, then sending the unanswered question to copilot console

Stay in touch for happy customers.

Send automatic emails or SMS messages to customers at each stage of the order. Keep them informed and reduce customer service requests.

SUPERCHARGE YOUR TOOLS WITH 150+ INTEGRATIONS

Ready to streamline order management? Sign up for a demo below to see Capacity’s technology in action.

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