No Code Workflows
Workflows. Automate.
Track. Optimize.
Automate complex workflows, reduce manual work and track progress in real time. All without writing a single line of code.
Why this matters
Manual processes slow teams down. Repetitive tasks waste time. Traditional automation tools require coding and IT support, blocking innovation and growth.
Capacity in numbers
19K+
Happy customers
1.5M+
Users who love us
36.3B+
Automated interactions
Get the highlights
Resolve tickets faster
AI-powered automations handle repetitive questions, escalate issues and keep workflows moving.
Lighten agent workload
Copilot drafts responses, Autopilot automates replies and knowledge grows with every ticket.
Stay organized at scale
Kanban tracking, shared views and SLA management keep teams aligned and customers happy.
Explore the features
No Code Builder
Drag and drop building.
Click and drag from a library of cards, such as logic, send a message, upload a file, and update a ticket, to launch a workflow in record time.
Seamless Launch
Publish into your existing flows
Launch in the Console
One click to launch a workflow, or set a recurring schedule, from the Capacity Console.
Kick off a workflow from a Virtual Agent
Enable your Virtual Agents to launch workflows when and where your customers need one.
Automation triggers
Kick off a workflow when a key event happens in the support journey.
Conversations & Broadcast
Tell someone!
Send a one way Broadcast via:
- Slack
- Teams
- Chatbot
Workflows can also kick off Virtual Agents with Guided Conversations.
Apps
Seamless data flows
Push and pull data into your company systems with Virtual Agents and workflows.
Helpdesk
Escalate when you need to
Even the most automated processes still have human components.
Assign each ticket to the appropriate agent with clear due dates and priority levels.
When creating a ticket, you can either pause until it’s completed or continue working on other tasks while waiting.
Subworkflows
A flow within a flow
Launch a workflow within a workflow
Great for complex processes.
Loop through a list
Loop through a list of contacts or team members.
Run in parallel or series
Choose between sequential tasks for order or parallel tasks for speed.
Milestones
Let your customers know the status
It’s like a pizza tracker for your processes.
Drag and drop
Add Milestones to any part of a Workflow.
Public URLs
Help customers track workflows in real time.
Nested Milestones
Provide detail for the stages within a Milestone.
History
A Delorean for your Workflows
Version control and tracking
Monitor workflow changes, view edit history by team member, and restore previous versions if needed.
Analytics
See which Workflows are flowing best
Beautiful dashboards
See all the data you need around which projects are trending, who is solving tickets the fastest and which tickets are stuck.
CSV export
One click to export your data into CSV format.
API
Want to pull the Workflow data into your Tableau, Looker or PowerBI? Capacity’s API makes it easy.
Security
Security is our first priority
- Role Based Access Controls (RBAC)
- Cascading Permissions
- SSO
- SOC II
- HIPAA
- API
Learn how a top tech company reduced Call Center costs by 50% using Capacity
Trusted by 19,000+ organizations
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Frequently asked questions
Can we customize workflows to match our business processes, including conditional logic and approvals?
Yes! You can add logic, approvals, milestones and more.
What third-party integrations does your platform support (e.g., CRM, ERP, ticketing systems, collaboration tools)?
What security measures and compliance certifications does your platform have (e.g., SOC 2, GDPR, HIPAA)?
Capacity is SOC 2, GDPR, CCPA, HIPAA and FERPA compliant.
Does your platform support version control, audit logs, and rollback functionality for workflows?
Yes! You can manage versions, review instance history and rollback to a previous build of the workflow.
Is your workflow platform cloud-based, on-premise or hybrid?
Capacity’s Workflows are cloud-based.
Ready to elevate every conversation?
Find out how Capacity can help your team do their best work.