Capacity Replay
Unlock User Insights by Recording Every Session.
Recreate user sessions to pinpoint frustrations, optimize workflows and improve the overall digital experience.
Why this matters
Unclear descriptions of user issues leads to prolonged troubleshooting and frustrated customers. With Capacity Replay, agents can instantly view a perfect recording of user interactions, reducing guesswork and improving resolution times.
Get the highlights
Improved Customer Support
Quickly resolve user-reported issues by seeing exactly what happened.
Conversion Optimization
Identify points where users lose interest and optimize workflows.
Better UX Design
Gain insights from real user data to improve user experience.
Capacity in numbers
19K+
Happy customers
1.5M+
Users who love us
36.3B+
Automated interactions
Explore the features
Visual Recreations
Understand the “why”
Recreate user sessions, providing an in-depth view of how customers are actually interacting with your website or product.
- Capture DOM mutations and user actions like clicks, mouse movements and scrolls.
- Optimize playbacks to hide sensitive data.
- Rewind, fast-forward and skip to specific moments.
Frustration Indicators
Identify pain points
Tracks common indicators of frustration found during user sessions.
- Rage clicks: multiple clicks in the same area indicating something isn’t working.
- Mouse thrashes: rapid cursor movements suggesting irritation.
- Error clicks: actions that don’t produce the expected result.
- Dead clicks: clicks on non-interactive elements, indicating UI misunderstanding.
Integration with Helpdesk
Faster issue resolution
Connect customer support tickets with real user sessions.
- See exactly what the user experienced leading up to a bug report.
- Reduce the need for back-and-forth communication with customers.
Privacy and Security
Shield private user data
Masking features protect sensitive user information during each replay session.
Analytics
Comprehensive dashboards
Track user behavior, identify pain points, and measure the impact of changes with comprehensive dashboards.
Explore the Capacity platform
Intelligent Virtual Agents
Agent Assist + Live Support
Campaigns + Workflows
Conversational AI
Insights + Analytics
Security + Integrations
Trusted by 19,000+ organizations
Frequently asked questions
Will Replay slow down my site?
No, Replay will have no impact on your site’s performance. Also, if there is ever an issue with Replay, users on your site will not notice in any way.
Do I have to install something to use Replay?
Yes, you will need to add a short javascript snippet to your site or product. You’ll also need to update your privacy policy to reflect Replay.
Get Started with Capacity Live Chat
Don’t let slow responses cost you customers. Provide real-time, AI-enhanced support that makes every conversation effortless.