Automations
Reduce Manual Effort.
Amplify Efficiency.
Trigger event-based Automations during support interactions to save time while elevating experiences.
Why this matters
Support teams waste hours on repetitive tasks. Capacity Automations clear the clutter so your team can actually help customers.
Get the highlights
Helpdesk automation
Auto-route tickets, fetch data and flag priority issues instantly.
Concierge automation
Trigger smart chatbot messages based on user behavior and needs.
Workflow automation
Start multi-step processes automatically from a single trigger.
Capacity in numbers
19K+
Happy customers
1.5M+
Users who love us
36.3B+
Automated interactions
Explore the features
Automation Actions
Streamline operations
Unleash the power of Automations to trigger actions across the Capacity platform. Seamlessly connect support channels, creating a unified customer experience.
Automation Logs
Pinpoint bottlenecks
Gain unparalleled visibility into your automation ecosystem. Every automation run is meticulously logged, providing a comprehensive audit trail of user interactions.
Data Capture
Customer feedback
Capture important feedback at every step in the customer journey. Automatically send surveys to better understand the support experience.
Privacy and Security
Secure data
Rest assured knowing that your automations are protected by Capacity’s robust security infrastructure, including Role-Based Access Controls, SSO, SOC II and HIPAA compliance.
Analytics
Impact visualization
Visualize the impact of your Automations with intuitive dashboards, tracking key metrics such as time saved, tickets resolved and user satisfaction.
Explore the Capacity platform
Intelligent Virtual Agents
Agent Assist + Live Support
Campaigns + Workflows
Conversational AI
Insights + Analytics
Security + Integrations
Trusted by 19,000+ organizations
Frequently asked questions
What are Capacity Automations?
They automate repetitive tasks and multi-step processes so your team can move faster and focus on what matters most.
How do Capacity Automations help support teams?
They auto-route tickets, send alerts and kick off workflows, requiring no manual effort needed to keep things moving.
Can Capacity Automations connect to other tools?
Yes! You can trigger actions in tools like Slack, Teams, CRMs or any app with an API. No coding required.
Can I use Automations with the chatbot?
Absolutely. Trigger proactive chat messages based on behavior or answers, then launch a workflow to handle the rest.
Can Capacity Automations handle ticket routing?
Yes. They can assign tickets, notify the right agents and even look up external data to improve triage.
How do I trigger a Capacity Automation?
Use events like new tickets, chat activity or webhooks from third-party tools to kick off automations instantly.
What if an Automation fails?
Every run is logged in detail, so you can easily see what went wrong and take quick action to fix it.
Are Capacity Automations secure?
Yes. They’re protected by enterprise-grade security, including role-based controls, SSO, SOC II and HIPAA compliance.
Can I measure Automation impact?
Yes. You’ll get clear dashboards showing time saved, task completion and how automations are driving real results.
Does Capacity offer Automation templates?
Definitely. You can launch common use cases fast with prebuilt templates, no setup from scratch required.
Ready to reclaim your time and unlock the true potential of your support team?
Get started with Capacity Automations today!