See Capacity’s Answer Engine® in Action
Your organization holds a wealth of valuable knowledge—across tools, teams and formats. Capacity’s Answer Engine℠connects it all. This short demo gives a quick glimpse of what's possible. Access the demo now!
Democratizing Insights with AI: Highlights from Quirk’s Chicago
At Quirk’s Chicago, Scott Litman, Founder of Lucy (now known as Capacity’s Answer Engine®) and SVP at Capacity, joined Soumya Nair, Global Insights Director at Kerry Group, for a session on Democratizing Insights with AI. Soumya leads Kerry’s Insights Center of...
Webinar: The Future of Capacity: CEO Insights
What’s the future of AI for work, and how will Capacity help? Watch our CEO and cofounder David Karandish and SVP of Customer Success Sammie Stephens explain more about how how Capacity’s roadmap and upcoming features will reduce your costs, optimize your operations,...
Webinar: How DSW Improves CX and Reduces Costs with IVAs.
Get an inside look at DSW’s Virtual Agent strategy—and how it’s saving them $1.5M in support costs. In conversation with DSW’s Director of Global Customer Operations Tim Harpe, our Director of Strategic Accounts Marilyn Cassedy explored how DSW uses Virtual Agents to...
Webinar: What’s New with Lumenvox by Capacity?
Watch Channel Sales Manager David Smith and Solutions Architect Paul Esquino discuss Capacity's latest voice technology innovations and how they enhance our capabilities. We cover the improvements to the Natural Language Understanding service, sentiment analysis, call...
Webinar: Migrating from Nuance to LumenVox
With Nuance's on-prem speech solutions end-of-life coming, your customers are likely in search of a seamless alternative. In this webinar, you'll learn: What Nuance's ending of on-prem support means for highly-compilant customers What is important to consider in...
The AI-Enabled Customer Stack on This Week In Voice TV
A Conversation On AI & Customer Support, moderated by PVCP’s Bradley Metrock and featuring John Walter (President, Contact Center AI Association) and Karaline Venezia (CRO, Capacity).
Webinar: Migrating Off Nuance in 4 Easy Steps
Want to keep your voice automation solution on-premise—without disrupting operations with a long, complicated migration to another vendor? Learn 4 easy steps for migrating off of nuance. Watch now to learn: Why staying on-prem is the best option for your business and...
Webinar: Which On-Prem Provider is Right for You?
With Nuance's on-prem speech solutions end-of-life coming, your customers are likely in search of a seamless alternative. In this webinar, you'll learn: How to choose an on-premise voice automation provider that fits with your existing tech stack What features to look...
Practical AI: The Capacity for Good, Episode 10
In this episode of Practical AI: The Capacity for Good, David Avrin, a Customer Experience Keynote Speaker and Consultant, joins James Diel to reveal the importance of customer retention and how it impacts a company’s revenue.