Voice Biometrics Built to Amp Up Customer Service Security
Use customers’ unique voice patterns for seamless security and effortless authentication.
![biometric-hero](https://capacity.com/wp-content/uploads/2023/11/biometric-hero.webp)
Effortless Authentication
Forget the interrogation. Make your customers’ authentication as easy as a single word.
![checkmark in a chat bubble](https://capacity.com/wp-content/uploads/2021/09/checkmark-chat.png)
Convenient
Say ‘so long’ to forgotten passwords. Simply speaking will allow customers to be authenticated and move within the IVR or continue in a live conversation with an agent.
![checkmark in a chat bubble](https://capacity.com/wp-content/uploads/2023/01/Safety-lock-green-2048x2048.png.webp)
Secure
Enhance security via voiceprint sounds. Just like a fingerprint, no two voices are exactly alike in pattern, rhythm and speed.
![Icon depicting app integrations](https://capacity.com/wp-content/uploads/2023/07/AI-Blue-2048x2048.png-1.webp)
Smart
Create an intelligent approach to secure customer interaction with simple voiceprint registration and minimal input for authentication
TRUSTED BY 1,900 BUSINESSES
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Voice Biometrics creates seamless security—easily
A Better User Experience
Move customers to the next step with the unique sound of their voice. No more repeating answers to security questions, or rooting around for a password.
- Safely authenticate within the IVR or with a live agent
- Register Voiceprints in less than 5 seconds
- Authenticate customers with a single utterance and eliminate the feeling of interrogation
![Phone call](https://capacity.com/wp-content/uploads/2023/11/Phone-call-scaled.webp)
State-of-the-Art Authentication
The sweet sound of security. Capacity Voice Biometrics’ state-of-the art authentication technology uses the physical and behavioral patterns of your customer’s voice to create a unique voiceprint.
Then, all future calls from the same customer are measured against their voiceprint, whether speaking with a live agent or moving through the IVR self-service system.
![Money](https://capacity.com/wp-content/uploads/2023/11/Money.webp)
Cut Costs, Not CX
Reduce operational costs by cutting down on agent phone time. Avoid fraudsters and identity thieves by comparing voiceprints immediately on the call.
- Biometric authentication is proven to reduce operational and fraud costs
- Contain customers within the IVR for all authentication and free up your agents
- Avoid the long security question list. Empower live agents to quickly authenticate customers through either biometric engine modality