Voice Biometrics Built to Amp Up Customer Service Security
Use customers’ unique voice patterns for seamless security and effortless authentication.
Forget the interrogation. Make your customers’ authentication as easy as a single word.
Say ‘so long’ to forgotten passwords. Simply speaking will allow customers to be authenticated and move within the IVR or continue in a live conversation with an agent.
Enhance security via voiceprint sounds. Just like a fingerprint, no two voices are exactly alike in pattern, rhythm and speed.
Create an intelligent approach to secure customer interaction with simple voiceprint registration and minimal input for authentication
TRUSTED BY 1,900 BUSINESSES
Voice Biometrics creates seamless security—easily
A Better User Experience
Move customers to the next step with the unique sound of their voice. No more repeating answers to security questions, or rooting around for a password.
- Safely authenticate within the IVR or with a live agent
- Register Voiceprints in less than 5 seconds
- Authenticate customers with a single utterance and eliminate the feeling of interrogation
Cut Costs, Not CX
Reduce operational costs by cutting down on agent phone time. Avoid fraudsters and identity thieves by comparing voiceprints immediately on the call.
- Biometric authentication is proven to reduce operational and fraud costs
- Contain customers within the IVR for all authentication and free up your agents
- Avoid the long security question list. Empower live agents to quickly authenticate customers through either biometric engine modality