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AI-Powered Utilities

Keep the lights on with AI. Capacity helps utility companies reduce expenses, increase efficiency, and stay organized.


Empower your staff with automated support. From initial recruiting through onboarding and beyond, Capacity’s AI is there to answer policy or operations questions, automate processes like data entry or document searching, and more.

  • Recruit
  • Onboard
  • Empower


Offer 24/7 support to customers with AI-powered self-service. Automatically answer over 90% of customer questions in seconds, without involving an agent. Send SMS outage notifications or appointment reminders, route customers to important portals or links, and more—all using one platform.

  • Answer
  • Route
  • Support


Capacity is committed to keeping your data secure. We are fully compliant with HIPAA regulations, as well as SOC 2 Type II, GDPR, and more.


Whatever system you use, Capacity can connect to it. Our platform acts as a single source of truth by processing data, sending and reading files, completing tasks, and even replying to emails or messages.