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Achieve Inbox Zero with Email Automation

Skip repetitive email responses and free up Customer Service reps to do their best work.

abstract illustration of the Capacity knowledge base
a customer asking the capacity knowledge sharing platform how they can get a new health insurance card

Scale support functions with AI

Today’s customers are asking for more, faster. Support customers 24/7 without straining your Customer Service resources. Capacity’s Autopilot can read and respond to incoming emails before your team sees them.

Generate responses with ease

Autopilot pulls insights straight from your company knowledge base to generate responses to incoming emails or tickets. All you have to do? Approve pre-written responses, or set them to send automatically.

an abstract illustration of an employee asking the capacity knowledge sharing platform a customer support related question
a customer asking the capacity knowledge sharing platform a question it can't answer, then sending the unanswered question to copilot console

Keep customers and reps happy

Watch response and resolution times drop, while customer and team experiences soar.


Ready to automate your Customer Service inbox? Sign up for a demo below to see Capacity’s technology in action.