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AI-Powered Contact Center

Empower your Contact Center with the latest artificial intelligence and automation to deflect calls and resolve FAQs, 24 hours a day.

Contact Center teams use Capacity for: 

Call Center Cost Reduction

Superior Customer Experience

Empowered Agents

a customer support professional surrounded by application icons
a customer asking the capacity knowledge sharing platform how they can get a new health insurance card

Elevate Customer Satisfaction with AI Contact Center

Enhance customer experience through our AI Contact Center, which offers efficient self-serve Tier 0 support via a chat interface. Provide instant answers to common queries, catering to the preference of modern consumers who seek rapid solutions at their convenience. Moreover, our AI Contact Center not only automates initial-level support but also equips your Contact Center with invaluable real-time customer satisfaction data.

Empower Agents with AI-Powered Assistants

Upgrade your call center software with Capacity’s AI-powered assistants, turning agents into experts. Our intuitive interface replaces outdated systems, ensuring agents access vital work-related information effortlessly, even during live customer calls.

Bid farewell to navigate through cumbersome informational silos, as Capacity lets agents find what they need instantly with a simple query, enhancing productivity and customer satisfaction.

an abstract illustration of an employee asking the capacity knowledge sharing platform a customer support related question
a customer asking the capacity knowledge sharing platform a question it can't answer, then sending the unanswered question to copilot console

Unlock Customer Insights with AI Analytics

Harness the power of Capacity’s industry-leading analytics to transform customer conversations into actionable insights. Stay attuned to customer preferences and knowledge for immediate ROI, and elevate the overall customer experience.