Paramount Residential Mortgage Group Inc. (PRMG) is on a mission to provide customers with innovative products, cutting edge technology, and industry-leading customer service. PRMG partnered with Capacity to streamline the lending process, answer all refinancing questions and concerns for their borrowers, and support their loan originators and operational employees along the way.
West Community Credit Union (WCCU) found that the more information they made instantly available through the Capacity chatbot, the better informed a potential prospect became, and the further they traveled down the membership acquisition pipeline. This ultimately enabled WCCU to increase total asset holdings by more than 50% in the past three years.
AmeriSave wanted to create an identity to stand out in a crowded market. They believed the best way to bring this persona to life was to give it a personality and the ability to answer questions. Now, its chatbot, Aussie, exudes our brand’s personality while effectively helping the company leverage and scale by sharing important documents and information.
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