A mortgage automation platform that supports your borrowers, sellers, and support staff.
Everything you need for the digital mortgage process, at your fingertips.
Automated onboarding support resource for newly hired sales and operations personnel
24/7 automated support for borrowers, sales and operations
Prepopulated knowledge packs for Fannie, Freddie, USDA, FHA & VA guidelines
AI-Driven conversations to capture and route new leads and facilitate the loan app process
Intuitive workflow automation for loan fulfillment services
AI-Driven solutions that work in parallel to Loan Origination Systems
AI-Driven connectivity of 3rd party services and technology solutions
Internal employee support automation
Self-service access to GSE and Investor guidelines
Connectivity to regulatory and compliance databases
Client Customer Service automation
Intuitive workflow automation for quality assurance processes
Support Automation Platform standardization for Non-GSE, Jumbo & Non-QM loans
AI-Driven connectivity with 3rd party QA, QC & Due Diligence Service providers and technology solutions
Intuitive workflow automation
Seller and 3rd party service provider access to Investor guidelines
Help Desk for Sellers and 3rd party service providers
Loan forbearance automation
Internal Help Desk for Single Point of Contact Team
Online Help Desk for Mortgagors
FAQs for Mortgagors
Automated Loss Mitigation solutions
Automated Default Management solutions
API Developer Platform for easy connectivity
Connectivity of 3rd party service and technology providers
See how Capacity is working with mortgage companies to close more loans, faster, at a lower cost.
Paramount Residential Mortgage Group Inc. (PRMG) is on a mission to provide customers with innovative products, cutting edge technology, and industry-leading customer service. PRMG partnered with Capacity to streamline the lending process, answer all refinancing questions and concerns for their borrowers, and support their loan originators and operational employees along the way.
West Community Credit Union (WCCU) found that the more information they made instantly available through the Capacity chatbot, the better informed a potential prospect became, and the further they traveled down the membership acquisition pipeline. This ultimately enabled WCCU to increase total asset holdings by more than 50% in the past three years.
We’d love to show you how the Capacity platform can boost revenue, increase productivity, and ensure compliance.