Real-Time Transcription
Stay efficient, secure, and accurate, using our Transcription Engine, fully equipped with an unconstrained grammar—SLM for any natural language application.
![Group 90](https://capacity.com/wp-content/uploads/2023/11/Group-90.webp)
Strengthen Decision-Making and Improve Diverse Customer Experiences
Transform the spoken word, from a variety of languages and accents, into readable, understandable text enabling you to make better business decisions and boost your CX.
- Accurate
90%+ accurate. Well above other automated transcription tools and manual (human) transcription. - Affordable
Over 150+ integrations help you cut costs by avoiding third-party transcription companies. - Future-Proof
Built on the foundations of AI and Deep Neural Networks—and built to grow with you. - Seamless
Real-time speech-to-text. Our ASR engine delivers high availability and extremely accurate transcription with no latency.
![Cx-10](https://capacity.com/wp-content/uploads/2023/11/Cx-10.webp)
TRUSTED BY 2,000+ ORGANIZATIONS
![](https://capacity.com/wp-content/uploads/2023/06/Pearson_300x140.png)
![](https://capacity.com/wp-content/uploads/2023/06/3M_300x140.png)
![](https://capacity.com/wp-content/uploads/2023/06/Homeadvisor_300x140.png)
![](https://capacity.com/wp-content/uploads/2023/06/Valvoline_300x140.png)
![](https://capacity.com/wp-content/uploads/2023/06/Chargbee_300x140.png)
![](https://capacity.com/wp-content/uploads/2023/06/LinkedIn_300x140.png)
![](https://capacity.com/wp-content/uploads/2023/06/VIP_300x140.png)
![](https://capacity.com/wp-content/uploads/2023/06/211-Heartline-300x140-1.png)
![](https://capacity.com/wp-content/uploads/2023/06/BankSouth_300x140.png)
![](https://capacity.com/wp-content/uploads/2022/05/EXL-Gray.png)
![](https://capacity.com/wp-content/uploads/2023/06/Banfield-Pet-Hospital_300x140.png)
![](https://capacity.com/wp-content/uploads/2023/06/PRMG_300x140.png)
![](https://capacity.com/wp-content/uploads/2023/06/Gordon-Food-Service_300x140.png)
![](https://capacity.com/wp-content/uploads/2023/06/Asembia_300x140.png)
![](https://capacity.com/wp-content/uploads/2023/06/InnovaCare_300x140.png)
![](https://capacity.com/wp-content/uploads/2023/06/Maryville_300x140.png)
![](https://capacity.com/wp-content/uploads/2023/06/YMCA_300x140.png)
![](https://capacity.com/wp-content/uploads/2023/06/USA-Mortgage_300x140.png)
![](https://capacity.com/wp-content/uploads/2023/06/Bodylase_300x140.png)
![](https://capacity.com/wp-content/uploads/2023/06/EmpowerME_300x140.png)
![](https://capacity.com/wp-content/uploads/2023/06/Sony_300x140.png)
![](https://capacity.com/wp-content/uploads/2023/06/Assurance-300x140-1.png)
![](https://capacity.com/wp-content/uploads/2023/06/OrthoBanc_300x140.png)
![](https://capacity.com/wp-content/uploads/2023/06/Sonobello_300x140.png)
![Clock and paper](https://capacity.com/wp-content/uploads/2023/11/Clock-and-paper.webp)
Real-Time Transcription
Use data from real-time transcription. Of the 80% of companies using ASR for transcription, less than 30% are using their findings to improve outcomes and drive new business decisions. Don’t be one of them.
- Gain customer insights
- Create upselling opportunities
- Identify coaching moments
Easily Leverage Your Transcription Data to Drive Your Business Forward
In-House Transcription
Control your files. With in-house transcription, you can manage access and know files are private, secure and only available to you.
![checkmark in a chat bubble](https://capacity.com/wp-content/uploads/2023/11/Group.png)
Easy, private and secure with greater control over your files.
![checkmark in a chat bubble](https://capacity.com/wp-content/uploads/2023/11/Group-13.png)
Your data and information is protected and safe from fraud.
![Icon depicting app integrations](https://capacity.com/wp-content/uploads/2023/11/Group-1.png)
Go deeper with your analytics—oversee the audio from start to finish.