by Team Capacity | Jul 17, 2024
A chatbot is a computer program that is designed to simulate human conversation. Chatbots are often used in customer service to help customers with simple tasks, such as setting up an account or troubleshooting a problem. They can also be used for more complex tasks,...
by Team Capacity | May 24, 2024
Over the past few years, chatbots have rapidly become a major trend in digital marketing. Around the world, more than 1.4 billion users have taken advantage of automated chat features as part of their online experience. It’s now considered one of the most... by Team Capacity | Mar 26, 2024
Some call chatbots robots. Although, there are other names such as: Text-only, voice-only, multimodal, chatbots that learn, and chatbots that don’t learn. These names are also a description of how the chatbots operate.