by Alexa Schmitt Bugler | Oct 27, 2026 | Artificial Intelligence
Contact center automation cost savings are real and achievable, but the number in most business cases isn’t. Leaders hear that conversational AI will reduce agent labor costs by $80 billion in 2026, according to Gartner’s 2022 forecast, or that an AI agent...
by David Karandish | Oct 27, 2026 | Artificial Intelligence
For years, businesses have been using AI agents for customer service to make support faster and more efficient. Now, customers are bringing their own AI into the conversation. They’re using AI to research company policies, prepare questions, challenge answers and even...
by Eglė Račkauskaitė | Oct 23, 2026 | Artificial Intelligence
If you’re wondering how to automate patient appointment scheduling, the answer is finding tools that handle the entire process from start to finish without you lifting a finger. In healthcare, though, those tools have to do far more than add a date to a...
by Eglė Račkauskaitė | Oct 20, 2026 | Artificial Intelligence
We put together this AI compliance guide for contact centers to help you make sense of the latest AI regulations and compliance requirements. If you’ve been following the latest AI news, you’re probably thinking about how you can protect your business...
by Eglė Račkauskaitė | Oct 16, 2026 | Artificial Intelligence
AI for healthcare billing and collections is a smart way for clinics, healthcare contact centers, medical billing companies, hospitals, and other healthcare institutions to automate revenue cycle management (RCM). AI systems reduce manual work and its associated...
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