by Eglė Račkauskaitė | Sep 26, 2025 | Artificial Intelligence
Even the slightest inconvenience can make customers leave for a competitor with just one click. That’s why delivering a truly personalized customer experience is no longer a nice-to-have—it’s what sets your service apart. And personalization goes far beyond dropping...
by Eglė Račkauskaitė | Sep 26, 2025 | Artificial Intelligence
When the lights go out, every second counts. Your team needs to spring into action—fast. Technicians and engineers race to fix the problem, but while they’re working behind the scenes, your customer support team is hit with a wave of calls, messages, and emails from...
by Scott Litman | Sep 19, 2025 | Artificial Intelligence
Q & A with Karen Kraft, Associate Director of Consumer Insights & Analytics, Johnsonville What are some of the current pain points that you were looking for Capacity’s Answer Engine® to alleviate? We initially hired Capacity’s Answer Engine to help us more...
by Team Capacity | Sep 12, 2025 | Artificial Intelligence
Capacity has announced the acquisition of KLaunch, a conversational AI company that helps government, healthcare, nonprofit and sports and entertainment companies better connect with their customers. The acquisition deepens Capacity’s conversational AI...
by Alexa Schmitt Bugler | Sep 11, 2025 | Artificial Intelligence
Glide recently surveyed more than 1,000 operations leaders and uncovered a striking insight: 28% of businesses are already leveraging AI, and another 45% are actively implementing it. That means nearly three-quarters of organizations are actively investing in...
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