Support agents are the proverbial heroes of the modern enterprise. From customer satisfaction to IT troubleshooting, the service pros are charged with keeping clients happy and productivity buzzing. And as they say, with great power, comes great responsibility. This...
Just like when microwaves became commercially available, myths and misconceptions about artificial intelligence (AI) and machine learning (ML) have begun to pop-up. Only instead of concerns about radiation-tainted food, water cooler gossip around AI often focuses on...
Robotic process automation (RPA) is quickly becoming one of the most beloved buzzwords of the industry. From airlines to agriculture, businesses are increasingly driven by tech, and RPA is one of the pack leaders. If you’re not a SaaS enthusiast, don’t worry, we cover...
There are a lot of components that go into an effective digital transformation strategy. So rather than attempting to tell you what you should do, we’ve highlighted a few situations to steer clear of. With these buffers in place, we have faith that you’ll be well on...
Along with our partners at world-renowned GPU provider, Nvidia, and professional services icon, EXL, the human resources community, HR.com, has been among the most proactive businesses in addressing the coronavirus. As a leading provider of human resources knowledge,...
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