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Verify with Ease via Speech Authentication

Keep agents flowing and customers happy with a smooth phone experience powered by Capacity’s speech authentication.

abstract illustration of the Capacity knowledge base
a customer asking the capacity knowledge sharing platform how they can get a new health insurance card

Authenticating customers shouldn’t be so hard.

We’ve all been there: starting every call by repeating our personal information, guessing the answers to security questions, and searching for passwords. Customers are frustrated, and it’s a time-suck for agents.

Voice biometrics create a more seamless experience.

Capacity’s state-of-the art voice biometrics authentication technology uses the physical and behavioral patterns of your customer’s speech to create a unique voiceprint.

an abstract illustration of an employee asking the capacity knowledge sharing platform a customer support related question
a customer asking the capacity knowledge sharing platform a question it can't answer, then sending the unanswered question to copilot console

Identify customers against a voiceprint and streamline your Contact Center.

All future calls from the same customer are measured against their voiceprint, no matter how they’re engaging with your support system. Voice biometric solutions make it easier than ever for customers to get the help they need fast, and take the burden off of your Contact Center resources.


Curious how speech authentication can transform your Contact Center? Sign up for a demo below to see Capacity’s technology in action.