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The Ultimate AI-Powered Help Desk

Our AI helpdesk makes it easy for your team to filter, organize, and respond to inbound inquiries. It’s like an email inbox, but enjoyable.

abstract illustration of the Capacity knowledge base

Unleash the Power of AI-Powered Support

Experience unmatched helpdesk efficiency with Capacity’s AI Response Enhancer.

Boost team performance and delight customers with lightning-fast, AI-assisted ticket resolutions. Don’t miss out on the future of customer support – transform your helpdesk with the power of AI today.


A Chatbot That Actually Works

Prevent helpdesk tickets before they are even created with Capacity’s customizable Guided Conversations. Provide next-level support, allowing customers and teams alike to intuitively and effectively choose their own path.

Endless Possibilities

Create customized follow-up responses. Customers aren’t looking for unhelpful, boilerplate information – they’re looking for the answer.

Automated Improvement

Capacity automatically creates tickets for unanswered questions, dramatically improving your team’s deflection rate over time.

Integrated Workflows & Automations

Launch workflows or automated tasks directly from a chat conversation. Use chat inputs, CRM lookups, or custom database queries to automate support tasks.

Build Once, Deploy Everywhere.

Interact with users where they feel comfortable. 

See Everything in One Place

Capacity acts as your team’s centralized command center to manage user interactions. All customer communications can be accessed in one place, saving your team time to focus on what is important.

Unlimited Destinations

Answer customer questions directly inside the applications that your customers are already using. Capacity allows your team to be everywhere all at once.


User Permissions Fit for an Enterprise Outfit.

Specify which users have access to which information – whether by department, location, team, and member.

Get the Message Out

With broadcasts, you can schedule and send company-wide messages to everyone via their preferred communication channel. Rest easy knowing your team is getting the critical knowledge they need, when they need it.

an employee asking the capacity knowledge sharing platform a financial services question and the platform answering using natural language processing

Stay Informed with Live Updates

Capacity shares knowledge—no matter what form that knowledge takes. Smart notifications will keep your team connected, engaged, and empowered.

Connect with Your Apps

Keep your workflow, well, flowing. Hear from the apps you want to hear from, when and how you want to hear from them.

Stay in the Loop with Broadcasts

Always be sure you’re operating with the latest and most accurate knowledge to get the job done. Broadcasts are made for those who can’t afford what they don’t know.

Know When Your Questions Get Answered

Ask what you’ve got to ask, and get back to your work. You’ll be automatically updated when your question receives an answer.