The Ultimate AI-Powered Helpdesk
Designed to deflect more tickets and empower your team to do their best work with our AI Helpdesk.
AI Helpdesk
Robust Deflection
Wherever questions come in—SMS, email or chat—Capacity is there to answer on your team’s behalf. Deflect over 90% of tickets from your team with an AI Helpdesk.
Connected Automations
One platform to rule them all. Seamlessly integrate to all your systems, authorize information access across teams, and deploy unique workflows to streamline projects.
NEW GUIDEBOOK
The State of Support Automation 2024
TRUSTED BY 2,000+ ORGANIZATIONS
Autopilot: Inbox Zero with Generative AI
- Offer 24/7 support, reduce response times, and achieve inbox zero with instant, AI-generated answers to emails and tickets.
- Autopilot reads and responds to incoming emails, before your team ever sees them.
- All you have to do? Approve the pre-written responses, or set them to send automatically.
Better Responses, Better Results
Boost CSAT with lightning-fast, AI-assisted ticket resolutions. Capacity’s Suggestions prompt improved responses, summaries, or action items within the ticket to save agents time and delight customers.
West Community Credit Union
With Capacity’s AI Helpdesk, West Community Credit Union has:
- Reduced phone expenses by 20%
- Increased organic member growth by over 7%.
- Boosted NPS scores by 10%
SUPERCHARGE YOUR TOOLS WITH 150+ INTEGRATIONS
