Pricing & Features

Capacity can scale to teams of any size.  Contact us to find the solution that fits your business.

Growth
$49/user/month*
Request a demo
Professional
$99/user/month*
Request a demo
Enterprise
Call Us
Request a demo
Everything in Growth plus:
Everything in Professional plus:
Bots
1 AI-Powered Bot + FAQ Responses
Up to 3 Bots
Unlimited Bots
Interfaces
Customizable, Brandable Web Concierge Interface
Email, Slack, MS Teams Interfaces
SMS, Mobile App (iOS, Android soon) Interfaces
Knowledge Base
Knowledge Articles + Service Portal / CMS
Custom CSS and Javascript
Single Sign On (SSO)
Cloud Drive
Cloud Drive with 10GB Storage
Cloud Drive with 100GB Storage
Cloud Drive with 1TB Storage
Tier 1 Management
Helpdesk + Ticketing Workflow with Kanban
Live Chat including AI Powered Suggestions
SLA Management
Custom Assignment
Custom Ticket Fields
Custom Ticket Transitions
Dynamic Helpdesk Assignment
Integrations
State of the Art Natural Language Processing
O365 or G Suite integration
120+ App Integrations
Editors
Guided Conversation Editor
Surveys Editor
Javascript Code Editor
Custom Data
Custom Concierge Variables
Capacity DB and LiveDB (MySQL, MariaDB, Postgres, Oracle, SQL Server)
Automations
System Automations
RPA Web + Custom Event Driven Automations
Developer Platform
Developer Platform Low Code Editor
Workflows
Workflows No Code Editor
History
Unlimited Version History for Guided Conversations, Workflows, Articles, FAQs
Session Replay
Replay visitors sessions on your website
Intelligent Document Processing
Classify, Split, Mine, Extract and Redact Documents
Analytics
Basic Analytics (3 Dashboards)
Advanced Analytics (15+ Dashboards)
Analytics API
Support
Email Support
Priority Support
Dedicated CSM
Billing
* Annually, 10 user minimum
* Annually, 10 user minimum
Annually
Growth
$49/user/month*
Request a demo
Bots
1 AI-Powered Bot + FAQ Responses
Interfaces
Customizable, Brandable Web Concierge Interface
Knowledge Base
Knowledge Articles + Service Portal / CMS
Cloud Drive
Cloud Drive with 10GB Storage
Tier 1 Management
Helpdesk + Ticketing Workflow with Kanban
Custom Assignment
Custom Ticket Fields
Integrations
State of the Art Natural Language Processing
Editors
Guided Conversation Editor
Analytics
Basic Analytics (3 Dashboards)
Support
Email Support
Billing
* Annually, 10 user minimum
Professional
$99/user/month*
Request a demo
Everything in Growth plus:
Bots
Up to 3 Bots
Interfaces
Email, Slack, MS Teams Interfaces
Knowledge Base
Custom CSS and Javascript
Cloud Drive
Cloud Drive with 100GB Storage
Tier 1 Management
Live Chat including AI Powered Suggestions
Custom Assignment
Custom Ticket Transitions
Integrations
O365 or G Suite integration
Editors
Surveys Editor
Custom Data
Custom Concierge Variables
Automations
System Automations
Analytics
Advanced Analytics (15+ Dashboards)
Support
Priority Support
Billing
* Annually, 10 user minimum
Enterprise
Call Us
Request a demo
Everything in Professional plus:
Bots
Unlimited Bots
Interfaces
SMS, Mobile App (iOS, Android soon) Interfaces
Knowledge Base
Single Sign On (SSO)
Cloud Drive
Cloud Drive with 1TB Storage
Tier 1 Management
SLA Management
Custom Assignment
Dynamic Helpdesk Assignment
Integrations
120+ App Integrations
Editors
Javascript Code Editor
Custom Data
Capacity DB and LiveDB (MySQL, MariaDB, Postgres, Oracle, SQL Server)
Automations
RPA Web + Custom Event Driven Automations
Developer Platform
Developer Platform Low Code Editor
Workflows
Workflows No Code Editor
History
Unlimited Version History for Guided Conversations, Workflows, Articles, FAQs
Session Replay
Replay visitors sessions on your website
Intelligent Document Processing
Classify, Split, Mine, Extract and Redact Documents
Analytics
Analytics API
Support
Dedicated CSM
Billing
Annually
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