Empower your Contact Center with deflected calls and resolved FAQs, 24 hours a day.
Boost client experience with a self-serve, tier 0, AI-powered customer support platform. Your customers will receive instant answers to their most frequently asked questions, all through a simple chat interface.
Nowadays, most people don’t want to pick up the phone. They want quick answers—on their own terms, at their convenience—so they can get on with their day. Capacity will not only automate your tier 0 support, it will empower your Contact Center with real-time customer satisfaction data.
It’s one thing to not be able to find work-related information. It’s quite another to not be able to find information when you have a customer on the line.
Most call center software is made up of clunky 1990’s interfaces and impossible to navigate informational siloes. With Capacity, your agents will find the information they want, instantly, just by asking. No need to know where the document lives, no need to scramble every time a customer asks a question.
You can learn a lot from what your customers already know, what they want to know, and what they couldn’t care less about. Improve your overall customer experience by having your finger on the pulse of the conversation.
Capacity’s industry-standard analytics help you turn what your customers are saying into invaluable data that can be leveraged for instant ROI.