With Capacity’s LiveChat feature, you can jump into the conversation at just the right moment.
Capacity’s LiveChat isn’t an isolated, one-off tool. Seamlessly integrated with our Knowledge Base, Guided Conversations, and Helpdesk, LiveChat is yet another element of a holistic support experience.
With features such as Guided Conversations, Chips, and dynamic forms, Capacity is able to handle most questions, most of the time.
However, whenever Capacity can’t answer a particular question, it automatically escalates to level 1 (i.e., human) support via our Helpdesk.
In some cases, you’ll want to jump into the conversation. In other cases, you may opt to “take a message.” Whatever the case, you choose when a LiveChat is triggered.
Your customers shouldn’t have to repeat themselves whenever their issue is escalated to a new level of support. They’ve made their case once, and once should be enough.
LiveChat empowers your agents with chat history and support, so they can confidently pick up the conversation right where Capacity left off.
No matter the size of your support team, our knowledge sharing platform is designed to fit your needs, now—and scale with your org for years to come.
So, if your “team” consists of only one agent, Capacity
can deliver the ROI you’ll need to scale up. On the other hand, if you’re running an enterprise contact center, it’ll
give your agents the support they need to perfect the customer experience.