Capacity enables your school to deliver higher quality services at a lower cost while improving student outcomes.
What kind of learning experience could your university offer with all its knowledge instantly accessible in one location?
New students have a lot of questions, especially in the age of COVID-19. Capacity is available 24/7 to answer questions from incoming freshmen and transfer students, decreasing the burden on your residential life team.
Through the Capacity Console, each department can add and manage their own FAQs so information is always up-to-date.
As remote and online learning becomes a larger part of the student experience, providing a reliable self-service channel is key. Students need to find instant answers to their questions. Capacity answers course specific questions by pulling information from your LMS through a secure API connection.
Capacity can also provide your faculty members with a dedicated Knowledge Base that they can use to manage their course materials.
Students have questions about their courses, but they also have questions about other aspects of their university experience. They want to know about financial aid options, the fitness center hours, and where they can park without getting a ticket.
The answer to all of these questions can be stored and managed in the Capacity Knowledge Base and made accessible via a simple, mobile-friendly chat interface.
From fulfilling a transcript request to processing a refund for an online class, Capacity can automate support for common processes.
Automation provides a better user experience and saves money. It’s a win, win.
Your faculty and staff have questions about benefits, policies, and procedures.
You can store your handbook in the Capacity Cloud Drive so your team members can easily get answers to their questions, without having to reach out to a coworker.
Try asking the bot some of these sample queries:
• I need my syllabus
• How do I find out if I qualify for CARES Act
• Emergency Financial Aid?
• What is our short-term disability coverage?
• I need a copy of my transcript
• Request a visit
• Is the fitness center open?
• What Financial Aid do I qualify for?
• Talk to an Admissions Expert
Let us show you how Capacity can automate support for your students, staff, and faculty.