A new kind of helpdesk.

Capacity is a new kind of helpdesk, powered by artificial intelligence, that automates support for your customers and employees.

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Trusted by brands you trust.

Where work flows.

The Capacity AI continuously learns from organizational knowledge and the interactions within your business to automate your helpdesk, processes, and decisions.

  • Grow revenue with lower costs.

    Reduce the time and money spent answering repetitive questions with a new kind of helpdesk that enables you to escalate from tier-0 to tier-1 support with ease.
  • Increase employee engagement.

    Employees are inundated with emails, phone calls, shoulder taps, and tickets. Empower your team with instant access to centralized knowledge, so your support team can focus on strategic goals and tasks that require higher-level thinking.
  • Improve customer satisfaction.

    Customers have a lot of questions, and they want answers at all hours of the day, every day—including weekends and holidays. Give your customers the experience they deserve with instant access to all of their FAQs.

We’re helping teams do their best work.

With your entire organization connected via one platform, your team will be more productive than ever. 

Overview

Help has arrived.

With Capacity, your team can focus on what matters the most. 

We believe AI will drive the next generation of self-service. Here’s how:

  • Automate your Helpdesk. Enable Capacity to answer user FAQs.
  • Automate your Processes. Handoff your team’s repetitive tasks to Capacity.
  • Automate your Decisions. Use insights from Capacity to drive improved results.

Our natural language processing is out-of-the-box AI for better support.

State-of-the-art natural language processing means your team and customers can talk to Capacity just as they would another person. No special syntax or code needed.

Capacity helps our clients leverage their organizations’ knowledge to increase revenue, heighten productivity, ensure compliance, and so much more.

Find out how each of them are increasing their company’s capacity.

USA Mortgage is doing what it takes to lead the mortgage industry.
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West Community Credit Union empowers local communities through shared knowledge.
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How Capacity helped Prepare.ai scale its growth by fielding external questions.
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Total Access Urgent Care Keeps a Pulse on the Community
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Create a Loop: Bringing Knowledge Full Circle
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Awards & Press

We've got people talking.

We’re on a mission to help teams do their best work. We’re winning awards and we’re generating some serious buzz. Check out the latest news below.