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Learn How DSW Saves $1.5M with AI-Powered Virtual Agents
Cut support costs, scale AI-driven CX, and find the right IVA solution—see how DSW does it.
Help your teams do their best work
AI that delivers
Automate responses, reduce resolution times and enhance experiences
Unified knowledge base
Unlike others, Capacity unifies all knowledge into one smart system
Works where you work
Integrates with 250+ CRMs, helpdesks and collaboration tools
Support and implementation
Expert in-house implementation for seamless onboarding and success
Capacity in numbers
19K+
Happy customers
1.5M+
Users who love us
36.3B+
Automated interactions
Your support, reimagined
Learn how integrated AI can transform your business. Explore the Capacity Platform now.
Intelligent Virtual Agents
Resolve inquiries and issues across every channel
Automate 90% of customer inquiries across voice, chat, email, SMS, and more for fast, consistent support where your customers connect.
Agent Assist & Live Support
Empower agents with real-time coaching and guidance
Boost agent productivity with AI-powered suggestions, live coaching, and instant access to knowledge during every support conversation.
Campaigns & Workflows
Trigger actions and automate follow-ups instantly
Create smart workflows that handle escalations, send follow-ups, and trigger actions—no code or manual work required.
Conversational AI
Deliver natural and human-like support at scale
Engage users with on-brand, natural conversations with AI that understands intent, adapts in real time and scales effortlessly.
Analytics & Insights
Track performance and optimize every interaction
Uncover trends, identify gaps, and improve support with detailed analytics and insights across every customer interaction and channel.
Security
Enterprise-grade security, compliance and protection
Protect sensitive data with full encryption, role-based access, compliance certifications, and continuous monitoring for threats and vulnerabilities.
Integrations
Connect with 250+ tools and platforms instantly
Easily connect to CRMs, helpdesks, and business systems with 250+ pre-built integrations and flexible APIs for your stack.
Solutions built for every business
Supporting a business isn’t easy, but we’ve got your back. Explore how we help teams overcome their biggest support challenges.
AI in Retail & eCommerce
Solve retail’s biggest CX challenges with AI
Automate 90% of customer inquiries, optimize loyalty programs, and boost sales with AI-driven support.
AI in Financial Services
Smarter banking with 24/7 AI support
Cut operational costs, boost customer satisfaction, and improve account management with AI-driven automation.
AI in Contact Centers
Next generation support with zero hold times
Automate resolutions, deflect tickets, and empower agents with AI-driven efficiency. Deliver seamless with 24/7 support across every channel.
AI Healthcare Automation
Virtual health AI agents for smarter 24/7 patient support
Automate patient scheduling, billing and inquiries with HIPAA-compliant AI support. Reduce costs and deliver seamless care 24/7 across every channel.
Learn how AI can transform your industry.
Explore our industry solutions now
Ready to elevate every conversation?
Find out how Capacity can help your team do their best work.