Capacity is a new kind of helpdesk, powered by artificial intelligence, that automates support for your customers and employees.
The Capacity AI software continuously learns from organizational knowledge and the interactions within your business to automate your helpdesk, processes, and decisions in real time.
Reduce the time and money spent answering repetitive questions with a new kind of helpdesk that enables you to escalate from tier-0 to tier-1 support with ease.
Employees are inundated with emails, phone calls, shoulder taps, and tickets. Empower your team with instant access to centralized knowledge, so your support team can focus on strategic goals and tasks that require higher-level thinking.
Customers have a lot of questions, and they want answers at all hours of the day, every day—including weekends and holidays. Give your customers the experience they deserve with instant access to all of their FAQs.
With your entire organization connected via one platform, your team will be more productive than ever.
In addition to simplifying how support teams filter, organize, and answer inquiries, our helpdesk was designed to deflect tickets from being created in the first place.
Capacity was built from the ground up on artificial intelligence. Machine learning and state-of-the-art algorithms power Capacity’s natural language processing.
An intuitive, user-friendly knowledge base designed to help teams leverage an organization’s knowledge in the easiest way possible.
It’s now possible to meet teams wherever their workflow takes them. By automating repetitive tasks, teams can focus on what matters most and increase productivity.
With Capacity, your team can focus on what matters the most. We believe AI will drive the next generation of self-service. Here’s how:
State-of-the-art natural language processing means your team and customers can talk to Capacity just as they would another person. No special syntax or code needed.
Whether you have a simple question or need to complete a multi-step workflow, Capacity’s AI chatbot can handle it.
The developer platform, that is. Connect any and all of your proprietary applications with Capacity without a sweat.
Our human-in-the-loop CoPilot Console ensures that no question is ever left behind.
From spreadsheets to documents to webpages, Capacity’s patent-pending document mining technology surfaces the knowledge you need, instantly.
We offer robust encryption, GDPR, CCPA, SOC 2 compliance, and complete data privacy for your organization.
We’re on a mission to help teams do their best work. We’re winning awards and we’re generating some serious buzz. Check out the latest news below.
Tonya Hall interviews executives for our sister site ZDNet, and we’re running a selection of some of her most viewed videos. The following is an edited transcript of her conversation with David Karandish…
The St. Louis workplace startup helps its customers pull all of their organizational data together into a platform that makes company information more accessible to people inside the company…
“We created [Capacity] to help everyday workers be more successful by eliminating the wasted time and effort that comes from searching for basic workplace information,” said Capacity cofounder and CEO David Karandish…
Last month I attended the 2019 UNLEASH conference in Las Vegas, where I was able to meet with and talk to leading technologies in the TA/HR space. One of my favorite parts of UNLEASH was the Startup Awards…