AI Agents for Customer Support
Build better CX with AI agents that work for you.
Reduce support costs, delight customers and boost revenue with one unified AI platform for AI agents, real-time agent assist, post-interaction workflows and outbound campaigns.
Trusted by 20,000 Organizations
Help your teams do their best work
Automate, assist and improve every interaction with intelligent AI agents
AI agents that act
Reduce costs and eliminate manual work with AI agents that automatically resolve requests and take action.
AI knowledge orchestration
Train once. Use everywhere. Power every agent and workflow with consistent knowledge.
Works across your stack
Integrate with the tools you already use to automate tasks across systems and work more efficiently.
Built to scale
Optimize automatically with AI agents that continuously improve with each interaction, becoming more intelligent over time.
Capacity in numbers
20K+
Happy customers
1.5M+
Users who love us
36.3B+
Automated interactions
AI agents for every support activity
Use one AI-powered platform to automate, assist, analyze and engage to achieve consistent, cost-effective outcomes at scale.
AI Agents
Resolve inquiries across every channel
Personalize and streamline customer interactions across voice, chat, SMS, email and web with context-aware AI agents.
Agent Assist
Empower agents with real-time guidance
Improve speed, accuracy and consistency with automatic customer context, sentiment analysis, conversation guidance and next steps.
Analyze & Improve
Learn from every interaction
Improve CSAT and scale support with conversation intelligence that automatically scores and improves over time.
Outbound
Engage customers proactively at scale
Drive conversions and reduce no-shows with automated outreach across SMS and voice.
Builder Agents
Create and deploy agents with AI
Use AI to build and deploy AI agents that can reduce manual work, create automatic workflows and help you work smarter.
Continuous Optimization
Improve every interaction at scale
Continuously analyze interactions and outcomes with AI agents to refine support strategy and back-end workflows.
Modern Contact Center
AI Agents built for every team
Supporting a business isn’t easy, but AI agents can help. Explore how we help teams overcome their biggest support challenges.
AI Agents for Retail & eCommerce
Solve retail’s biggest CX challenges with AI
Automate 90% of customer inquiries, optimize loyalty programs, and boost sales with AI-driven support.
AI Agents for Financial Services
Smarter banking with 24/7 AI support
Cut operational costs, boost customer satisfaction, and improve account management with AI-driven automation.
AI Agents for Contact Centers
Next generation support with zero hold times
Automate resolutions, deflect tickets, and empower agents with AI-driven efficiency. Deliver seamless with 24/7 support across every channel.
AI Agents for Healthcare Automation
Virtual health AI agents for smarter 24/7 patient support
Automate patient scheduling, billing and inquiries with HIPAA-compliant AI support. Reduce costs and deliver seamless care 24/7 across every channel.
Ready to elevate every conversation?
Find out how Capacity can help your team do their best work.
Make smarter decisions about AI agents
Learn what’s working, what’s not, and where AI is actually driving impact across support and customer experience.