The next level of support.

An AI-powered support automation platform that empowers teams and customers with instant knowledge and automated workflows.

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Why Capacity
Why Capacity

Your company never felt so small.

Capacity connects apps, mines documents, captures tacit knowledge, and automates processes—all instantly accessible via chat.

  • Grow your revenue

    Empower your sales team with instant access to corporate knowledge, from all your key systems.
  • Reduce your support costs

    Eliminate the time and money spent answering the same repeat questions with our robust, dynamic knowledge base designed for Tier 0 support.
  • Automate your processes

    Streamline your workflow with our best-in-class process automation platform built for the enterprise and designed for the everyday team member.

Easily capture and connect all organizational knowledge.

All your company’s knowledge, at your fingertips. Capacity connects to your apps, mines your docs, and captures the tacit knowledge of your teams.


Out with the knowledge management, in with the knowledge sharing.

Capacity draws in your company’s experts to democratize the population and curation of the knowledge base.

A dynamic, self-managing knowledge base built for the needs of a growing organization.

  • AI-powered knowledge base leveraging user feedback and expiration mechanisms.
  • Browse, search, and chat in one interface.
  • Integrated with LDAP/Active Directory.

Our natural language processing is out-of-the-box AI for business.

State-of-the-art natural language processing means your teams can talk to Capacity just as they would another person on your team. No special syntax or code needed.

Capacity helps our clients leverage their organizations’ knowledge to increase revenue, heighten productivity, ensure compliance, and so much more.

Find out how each of them are increasing their company’s capacity.

West Community Credit Union empowers local communities through shared knowledge.
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USA Mortgage is doing what it takes to lead the mortgage industry.
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How Capacity helped scale its growth by fielding external questions.
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Total Access Urgent Care Keeps a Pulse on the Community
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Create a Loop: Bringing Knowledge Full Circle
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Awards & Press

We've got people talking.

We’re on a mission to help teams do their best work. We’re winning awards and we’re generating some serious buzz. Check out the latest news below.