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Simply Put: Automatic.

With Workflows, you can harness the power of advanced robotic processing automation (RPA) to streamline everyday processes and boost productivity.

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Easy as One, Two, Three.

Until now, the ability to automate work processes has been reserved for experts and engineers. Capacity’s RPA-powered Workflows tool makes optimizing your organization’s operations simple.

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One: Digitize your process.

Our Workflows builder enables you to create digital representations of physical processes. In short, you can put the offline online.

Graceful escalation.

With 50+ app integrations (and counting) and an industry-standard Developer Platform, you can assign more and more tasks to the Capacity bot over time.

Three: Track your progress.

Capacity’s best-in-class Helpdesk and analytics empower teams to easily track and continually improve each workflow.

For Every Use Case, a Workflow.

No matter the industry, no matter the department, Workflows will have an immediate impact on your teams’ productivity and your organizations’ bottom line.

Welcome to the team.

New team members come with stacks of paperwork and loads of questions. Workflows cut down on the paperwork and any confusion that may crop up along the way.

Loan processing with automated process.

Processing a loan entails accurately answering hordes of both customer and loan officer questions, all while meeting a multiple of regulatory requirements. Workflows will take the errors out of the process, keeping you compliant.

An RPA-powered customer experience.

Not only will Capacity provide your clients with round-the-clock, tier 0 support, it will automatically onboard newly won leads to your exact specifications.

an employee asking the capacity knowledge sharing platform a financial services question and the platform answering using natural language processing



The State of Support Automation 2024

Rome Wasn’t Built in a Day. Rome Didn’t Have Workflows.

No developer? No problem! Just drag and drop to build the workflow that will revolutionize your organization.


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Get by With a Little Help From Your Robot Friends.

Workflows are built on a series of human-powered and automated tasks. When it comes to human-powered tasks, Capacity’s smart notifications will let you know when it’s time to act.

If You’ve Searched One App, You’ve Searched Them All.

Capacity captures tacit knowledge, mines documents and spreadsheets, and connects to over 50 popular apps- making everything instantly accessible through a comprehensive, Enterprise Search interface.

All Your Apps In One Place.

Our developer Platform makes it easy to connect your organization’s proprietary applications to Capacity.

Surprisingly simple.

No matter what you need to do, you can do it, no dev team required. If you can toggle an on-off button, you can manage the API connections to your organization’s mission critical apps.

Self-serve, self-publish.

Got an app that can work for your partners or clients? Publish it in the Capacity App Center. With step-by-step instructions, clear descriptions, and a user-friendly interface, connecting and publishing your apps will be a refreshingly seamless experience.