Your client and team support can be as efficient as your other processes.
If you’re anything like our clients, you have customers using your products in different countries, time zones, and hemispheres. If anyone of them experiences a problem, it’s crucial to give them a world-class customer experience.
You have customers using your products in different time zones, countries, and hemispheres. If any one of them experience a problem, it’s crucial to give them a world class customer experience regardless of their location.
Artificial intelligence never sleeps and doesn’t take weekends or holidays off. Having an AI-powered knowledge sharing platform at your disposal means that your customers’ questions will be answered, automatically, at all hours of the day.
What does your support team do when they’re on the phone with a customer, and they need to know something ASAP? Empower your team with Capacity’s AI-assisted knowledge base to supply instant answers for any question a customer could have.
With so many orders going out, keeping track of everything can be a pain—especially if you’re dependent on an old, outdated ERP or database system to store all of that information.
With Capacity, your team can simply leave the data where it is. Just connect our platform to your organization’s knowledge, and your team will enjoy instant access to everything they need to keep things moving.
There’s no need for your team to spend hours taking in information they’re likely going to forget. Capacity has all the knowledge they’ll need, available whenever and wherever they’ll need it.
You don’t have months to onboard your employees, and they don’t want it to take that long anyhow. Empower them to be productive on from day one.
Just upload all the knowledge an employee could ever need into Capacity—if they ever need assistance or a refresher on a particular FAQ, it’ll be at their fingertips.