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Generative AI vs AI: What’s Better for Customer Support?

Just like the internet and email before it, AI is revolutionizing the way we work. But it can be tough to keep up with the terminology. With more and more workers turning to AI to alleviate overwhelming workloads—68% of workers struggle with the pace and volume of...

Three Ways to Optimize a Customer Experience Dashboard

Three Ways to Optimize a Customer Experience Dashboard

When customer expectations are higher than ever, a customer experience dashboard is more than just a tool; it's a necessity. A well-optimized dashboard can streamline your organization’s operations and enhance customer satisfaction.  Consumer perceptions of CX...

What Customer Support Questions Can AI Answer?

What Customer Support Questions Can AI Answer?

Every day, AI’s potential to revolutionize customer support grows more exciting. But just what kind of questions can AI answer? How can AI-powered support trim costs, enhance operational efficiency, and boost overall customer experience? Let’s dive into how using AI...