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How AI Can Help Your Contact Center Analytics

In today’s hyper-competitive landscape, customer experience is a crucial differentiator for businesses. 71% of B2C customers and 86% of B2C customers expect quick, personalized assistance during a support interaction. Contact centers play a pivotal role in shaping...

The Essential Guide to Contact Center KPIs

If you're running a contact center, you already know the importance of maintaining a high level of customer satisfaction while ensuring operational efficiency. Incredibly, two-thirds of customers say they experience long wait times while dealing with customer service...