Contact Centers have long been at the heart of customer experience. Most are commonly thought of as retention drivers – it takes 12 positive experiences to repair the damage caused by a single unresolved negative one after all. Increasingly organizations are doing...
In today’s competitive business environment, delivering exceptional customer service is more important than ever. One way to achieve this is by adopting a cloud based call center, and businesses know this: the market is expected to reach $86B by 2029. But what...
In today’s digital age, businesses are constantly seeking innovative ways to improve customer experience and streamline their operations. One groundbreaking technology achieving this is automatic speech recognition (ASR), which plays just one part in what McKinsey...
In the realm of customer support, efficiency and accuracy are paramount. As technology advances, voice recognition has become a critical component in enhancing these aspects of support, especially since 75% of all customer service requests still come through voice....
New AI technologies emerge every day, and businesses are looking at these solutions for ways to enhance customer experience (CX) and streamline operations. A powerful tool that can significantly boost offerings is Natural Language Processing (NLP). But what is NLP,...
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