Customer experience and support leaders know better than anyone that the role of the agent can be a tough one. Contact Centers have experienced record volumes in recent years and there are no signs of that trend changing. In this environment, leaders need to consider...
Subscribe to an RSS feed to be notified when we add new Capacity sub-processors (note: you will need to cut and paste the “Subscribe to an RSS feed” URL into an RSS Feed Reader to monitor updates). Capacity uses certain sub-processors to assist in...
We’re excited to announce that Speech Technology Magazine has named Capacity one of their 2024 Speech Industry Award Winners. The speech industry awards recognize speech technology developers and vendors who “demonstrate how artificial intelligence has transitioned...
Without customers, your business wouldn’t exist. But their expectations can be tough to meet and surpass, especially with a busy team. It’s not enough just to serve your customers—you need to make sure they’re satisfied with how you serve them, too. Customer service...
Ever since the launch of generative AI, business leaders keep asking: How can I build an AI strategy? AI is capable of accomplishing more and more each day. It can be an effective, reliable tool for businesses hoping to increase efficiency, scale operations, or...
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