AI isn’t so new anymore, but plenty of business leaders are still learning the differences between various technologies – and importantly, learning when to implement different tools. AI can reduce support costs and increase efficiency across your business, but with...
If you think today’s customers solely want support experiences live via phone; think again. What today’s customers want is a fast, easy resolution of their issue. And they want to do it on the channel of their choice. These rising customer expectations mean that...
An AI answerer is like your tech-savvy friend who always knows the answers. It uses artificial intelligence to provide responses to questions by understanding and processing natural language. This AI-powered tool is a modern-day essential for customer support because...
Email: a convenient way to communicate, and a thorn in the side of business efficiency. Modern workers now spend the majority of their time catching up on email and communicating with colleagues, not performing revenue-generating tasks. Plus, customer demands are only...
Looking for AI tools to make your customer support more efficient? Luckily, you don’t have to start from scratch and develop your own large language model to use AI effectively. New AI as a service (AIaaS) solutions offer ways for businesses to reap all the benefits...
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