Quality Assurance vs. Quality Control: the Difference for CX
Tracking and enhancing support quality helps boost CX and revenue. Learn the difference between quality assurance vs quality…
Most Recent Articles
The Complete Guide to Knowledge Base Platforms (2026)
In 2026, 88% of contact centers report using some form of AI, but only 25% of those have…
Capacity Ranks No. 432 on the 2026 Inc. 5000
Capacity has been named No. 432 on the 2026 Inc. 5000, the annual ranking of the fastest-growing private…
Solving the Hunger Gap: Why Capacity and FoodBridge are Redefining Food Security
Capacity and FoodBridge launch the Hunger Relief & Social Equity Initiative to automate food bank workflows with Agentic…
Your data has the answers. Now you can just ask.
Capacity's AI Analytics Assistant lets contact center teams ask plain-language questions and get instant charts, dashboards and scheduled…
Capacity Named 8×8’s Global Technology Partner of the Year for 2026
8x8, Inc. has named Capacity their 2026 Global Technology Partner of the Year, recognizing excellence in contact center…
Conversation Analytics and CX: 2026 Guide
What is conversation analytics, and how does it help improve customer experience and operations in the contact center?…
Call Center Automation: How to Improve Your Customer Service in 2026
Call center automation helps lower costs while enhancing customer and team experiences. Here's your guide to making the…
Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition
Capacity has announced the acquisition of Creovai, a leader in real-time agent assist and automated quality assurance solutions.…
Capacity Strengthens Conversational AI Capabilities with Thirteenth Acquisition
Capacity acquires KLaunch — its 13th acquisition since 2023 — deepening conversational AI coverage in government, healthcare, and…
Research & Insights Teams Lead the Way on Knowledge Management
Author: Scott Litman, Capacity SVP & Formerly Founder of Lucy In the two years since ChatGPT’s public debut,…
The Future of Capacity: CEO Insights
In our CEO latest webinar we look at the future of support and Capacity’s roadmap. Learn how to…