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Top 10 Business Process Automation Software Tools
Business process automation (BPA) software is a powerful tool many businesses use to streamline their processes and increase…
Most Recent Articles
The Complete Knowledge Base Platform Guide (2026)
If you’re in the world of customer support, you know how important it is to keep your internal…
Capacity Ranks No. 432 on the 2026 Inc. 5000
Capacity has been named No. 432 on the 2026 Inc. 5000, the annual ranking of the fastest-growing private…
Solving the Hunger Gap: Why Capacity and FoodBridge are Redefining Food Security
Capacity and FoodBridge launch the Hunger Relief & Social Equity Initiative to automate food bank workflows with Agentic…
Your data has the answers. Now you can just ask.
Capacity's AI Analytics Assistant lets contact center teams ask plain-language questions and get instant charts, dashboards and scheduled…
Capacity Named 8×8’s Global Technology Partner of the Year for 2026
8x8, Inc. has named Capacity their 2026 Global Technology Partner of the Year, recognizing excellence in contact center…
Conversation Analytics and CX: 2026 Guide
What is conversation analytics, and how does it help improve customer experience and operations in the contact center?…
What Are the Most Direct Causes of Customer Loyalty?
While the causes of customer loyalty can seem complex, they often come from experiences. Read to learn about…
Quality Assurance vs. Quality Control: the Difference for CX
Tracking and enhancing support quality helps boost CX and revenue. Learn the difference between quality assurance vs quality…
Call Center Automation: How to Improve Your Customer Service in 2026
Call center automation helps lower costs while enhancing customer and team experiences. Here's your guide to making the…
The Technical Blueprint for High-Connect Outbound Campaigns
For sales, support leaders, and outbound call centers, the modern telephone network has become a hostile environment. The…
Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition
Capacity has announced the acquisition of Creovai, a leader in real-time agent assist and automated quality assurance solutions.…