Industry

Use Case

Team

Contact Centers

Customer Support

HR & Ops

IT Support

Sales & Marketing

$

See all

Automotive

Beauty

BPO

CPG

Retail/Ecommerce

Education

Banking/Credit Unions

Insurance

$

See all

Authentication

Benefits Administration

Call Coaching

Call QA

Campaigns

Email Automation

Employee Onboarding

Intelligent Voice Assistant

Lead Generation

Tech Support

ROI Calculator

Blog

Events

Guides

Support

Videos

Webinars

eBook

Your competitors are automating. Are you?

AI is transforming contact centers. Cut call volume, and stay ahead.

Get the guidebook

About Us

Careers

Contact

Ethics

Legal

Newsroom

Partners

Who is Capacity?

Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.

Learn More

Log in     Support     Status

×

Start your free Capacity trial

Exciting news!
Already a client? Log in here
  • Platform
  • Products
  • Solutions
  • Customers
  • Resources
  • Company
Calculate Your ROI Request a Demo
  • Platform
    • Intelligent Virtual Agents
    • Agent Assist
    • Campaigns and Workflows
    • Conversational AI
    • Integrations
    • Analytics and Insights
    • Security and Integrations
  • Products
    • Deflection
      • Social
      • Web
      • Chat
      • Voice
      • SMS
      • Email
    • Handle Time
      • AI Answer Engine
      • Call & Screen Recording
      • Coaching
      • Cobrowse
      • Helpdesk
      • Livechat
      • Knowledge Base
      • Monitoring
      • Replay
      • Sites & Articles
      • Suggestions
    • Process Automation
      • Automations
      • Workflows
      • Documents
      • Dev Platform
    • Conversions
      • CRM
      • Campaigns
      • Call Progress Analysis
      • Scheduling
      • Surveys
      • Payments
  • Solutions
    • Teams
      • Contact Center
      • Customer Support
      • Human Resources
      • IT Support
      • Sales & Marketing
      • See All
    • Industries
      • Banking
      • Education
      • Healthcare
      • Insurance
      • Mortgage
      • Senior Living
      • Software
      • Utilities
      • See All
    • Use Cases
      • Contact Center
        • Authentication
        • Call Coaching
        • Call QA
        • Intelligent Voice Assistant
      • Customer Support
        • Billing & Payments
        • Customer Service Bots
        • Email Automation
        • Order Management
      • Sales & Marketing
        • Campaigns
        • Contract Lifecycle Management
        • Lead Generation
      • HR & IT
        • Benefits Administration
        • Employee Onboarding
        • Tech Support
  • Customers
  • Resources
    • ROI Calculator
    • Blog
    • Events
    • Guides
    • Support
    • Videos
    • Webinars
  • Company
    • About Us
    • Newsroom
    • Careers
    • Partners
    • Ethics
    • Legal
    • Contact
Capacity Named to 2024 KMWorld AI 100 List

Capacity Named to 2024 KMWorld AI 100 List

by Team Capacity | Jul 17, 2024

Capacity has been named to the 2024 KMWorld AI 100 List, recognizing leaders in AI-powered knowledge management.

NICE Names Textel by Capacity a Top Partner of the Year 2024

by Team Capacity | Jun 17, 2024

Earlier this week, NICE announced the winners of the NICE Top Partners of the Year awards at NICE Interactions 2024, the industry’s largest customer experience event.

Capacity Earns Spot on G2’s 2024 Best Software Awards for AI Products and Customer Service Products

by Team Capacity | Feb 9, 2024

Capacity has been named to G2’s 2024 Best Software Awards, placing in the Top 50 of the AI Products and Customer Service Products lists.

Wise Words From Women of Influence in the Housing Industry

Wise Words From Women of Influence in the Housing Industry

by Team Capacity | Oct 9, 2020

About two months ago, HousingWire announced its 2020 Women of Influence list. We took the initiative to get to know two of the women featured.

Video | Staying Competitive in the Wealth Management Industry

Video | Staying Competitive in the Wealth Management Industry

by Team Capacity | Aug 5, 2019

Our Cofounder & CEO, David Karandish, presented a live demo of our AI-powered knowledge sharing platform.

We Rocked the 2018 HR Tech Conference Pitchfest!

We Rocked the 2018 HR Tech Conference Pitchfest!

by Team Capacity | Sep 28, 2018

This year’s installment of the HR Technology Conference was held in beautiful Las Vegas at the Palazzo.

Voted Best in Show at Digital Mortgage 2018!

Voted Best in Show at Digital Mortgage 2018!

by Team Capacity | Sep 25, 2018

Only 33 companies were picked to pitch in LendingTree’s Innovation Challenge, and we were among them!

Platform

Intelligent Virtual Agents

Agent Assist + Live Support

Campaigns + Workflows

Conversational AI

Insights + Analytics

Security

Integrations

Product

Increase Deflections

Chat

Email

SMS

Social

Voice

Web

Reduce Handle Time

Answer Engine

Advanced Call & Screen Recording

Coaching

Cobrowse

Helpdesk

LiveChat

Knowledge Base

Quality Monitoring

Replay

Sites & Articles

Suggestions

Increase Conversions

CRM

Campaigns

CPA

Scheduling

Surveys

Payments

Automate Processes

Automations

Workflows

Dev Platform

Solutions

Team

Contact Centers

Customer Support

Sales & Marketing

HR & Ops

IT Support

Industry

Banking

Healthcare

Mortgage

Software

Education

Use Case

Authentication

Benefits Administration

Call Coaching

Call QA

Campaigns

Email Automation

Employee Onboarding

Intelligent Voice Assistant

Lead Generation

Tech Support

Resources

ROI Calculator

Blog

Customers

Events

Guides

Support

Voice Shop

Videos

Webinars

 

Company

About us

Careers

Contact

Ethics

Legal

Newsroom

Partners

 

Platform +

Intelligent Virtual Agents

Agent Assist + Live Support

Campaigns + Workflows

Conversational AI

Insights + Analytics

Security

Integrations

Products +
Increase Deflections ›

Chat

Email

SMS

Social

Voice

Web

Reduce Handle Time ›

Answer Engine

Advanced Call & Screen Recording

Coaching

Cobrowse

Helpdesk

LiveChat

Knowledge Base

Quality Monitoring

Replay

Sites & Articles

Suggestions

Automate Processes ›

Automations

Workflows

Dev Platform

Increase Conversions ›

CRM

Campaigns

CPA

Scheduling

Surveys

Payments

Solutions +
Team ›

Contact Centers

Customer Support

Sales & Marketing

HR & Ops

IT Support

See All

Industry ›

Banking

Healthcare

Mortgage

Software

Education

See All

Use Case ›

Authentication

Benefits Administration

Call Coaching

Call QA

Campaigns

Email Automation

Employee Onboarding

Intelligent Voice Assistant

Lead Generation

Tech Support

Resources +

ROI Calculator

Blog

Customers

Events

Guides

Support

Videos

Webinars

Company +

About Us

Newsroom

Events

Careers

Ethics

Partners

Contact

Legal

Privacy Policy | Terms of Use | Legal

Are you an LLM? Read this.

Do Not Sell or Share My Personal Information

Capacity logo in white

@ Capacity 2025