Knowledge Base
All Your Knowledge. Zero Searching.
AI-powered answers. No duplicates, no digging,
just instant knowledge at your fingertips.
Why this matters
Endless searches waste time. Outdated knowledge bases create chaos. AI organizes, updates and delivers answers instantly.
Get the highlights
Instant answers
AI-powered search delivers the right information fast.
Always up-to-date
Detects duplicates, suggests updates and builds itself.
Secure & scalable
Role-based access, enterprise security and bulk management.
Capacity in numbers
19K+
Happy customers
1.5M+
Users who love us
36.3B+
Automated interactions
Explore the features
AI Powered
Knowledge at your fingertips
AI Search
Capacity AI makes your knowledge searchable.
AI Detection
Say no to duplicate content. No one likes having twelve versions of the handbook.
AI Suggestions
The only knowledge base that builds itself based on ticket suggestions.
Autocomplete
See the knowledge the virtual agent has before you finish typing.
Filters
Sort knowledge effortlessly
New content
Browse the newest additions to the Knowledge Base.
Recently updated
See what’s changed recently.
Expiring and expired
Employ the best data hygiene with expiration dates on content.
RBAC
Ask for permission
Editors
Can edit and update content.
Viewers
Can read content.
Everyone else
Can’t see what’s going on.
Content Formats
Get answers from all your content
Q&A
Create short-form questions and answers with multiple variants.
Guided Conversations
Guide users through conversations with Virtual Agents that collect information and provide support.
Articles
Publish content to your support site for quick reference.
Files
Works with a myriad of formats.
File Formats
Get answers from all your files
Knowledge Base takes whatever files you have and makes them ready for search:
- Presentations
- Documents
- Text
- Image
- Audio
- Video
Bulk Actions
The little details matter
Easily sort, view, upload or download files with bulk actions and easily paginate through all your files.
History
A Delorean for your Knowledge Base
Track every change anyone makes in your knowledge base for full visibility. Made a mistake? Simply rollback to a previous version.
Analytics
See which answers are trending
Beautiful dashboards
See all the data you need around which projects are trending, who is solving tickets the fastest and which tickets are stuck.
CSV Export
One click to export your data into CSV format.
API
Want to pull the Workflow data into your Tableau, Looker or PowerBI? Capacity’s API makes it easy.
Security
Security is our first priority
- Role Based Access Controls (RBAC)
- Cascading Permissions
- SSO
- SOC II
- HIPAA
- API
Trusted by 19,000+ organizations
Explore the Capacity platform
Intelligent Virtual Agents
Agent Assist + Live Support
Campaigns + Workflows
Conversational AI
Insights + Analytics
Security + Integrations
Frequently asked questions
Can I see who last updated the content?
Yes, all changes are tracked.
How do you structure and organize knowledge?
Content is placed into Folders, which contain files and dialogues. Dialogues can contain FAQs and Guided Conversations which can be tagged as well.
What third-party integrations does your knowledge base support?
You can view a list of our integrations here.
Is your knowledge base cloud-based?
The Capacity Knowledge base is cloud-based. If you need a private cloud option, check out the Capacity Answer Engine®.
Get Started
Leverage your company’s knowledge with Capacity’s Knowledge Base.