Call Progress Analysis
Stop Wasted Calls. Start Real Connections.
Ditch dead air and missed outbound calls. Instead get real
connections, real efficiency and real ROI with Capacity CPA.
Why this matters
Tired of wasted calls, dead air and missed outbound connections? Capacity CPA boosts answered calls in high-volume contact centers.
Get the highlights
Higher conversions
More answered calls mean more sales, collections and engagement.
Scaled efficiency
Faster detection means fewer wasted calls and lower labor costs.
Bigger savings
Cut operating costs by 30%, maximizing revenue with every call.
Capacity voice solutions in numbers
14.7B
ASR/transcription interactions
6.6B
Text to speech interactions
2.7B
Outbound calls automated
Explore the features
AI-Powered Human Detection
Faster, smarter call detection
Instantly distinguishes between humans and machines, reducing silent time, abandoned calls and wasted agent efforts.
Optimized Outbound Call Efficiency
Higher ROI, lower costs
Cuts operating costs by 30% to deliver accurate calls the first time—no wasted dials, no unnecessary expenses.
Flexible Deployment Options
Scales without limits
Handles 500 million outbound calls monthly, processing 10,000+ simultaneous calls with zero lag. Built for enterprise-scale efficiency.
Precision Speech & Tone Analysis
Unmatched accuracy, every time
AI-powered speech recognition and tone detection eliminate errors, ensuring every message reaches the right audience perfectly.
Flexible & Secure Deployment Options
Crystal-clear call delivery
Supports on-premise, private/public cloud, hybrid and as-a-service deployment, giving businesses full control over security, scalability and data storage.
Seamless Contact Center Integration
Seamless integration, zero hassle
Easily connects with all major contact center platforms, making deployment smooth and efficient. No headaches, just results.
Explore the Capacity platform
Intelligent Virtual Agents
Agent Assist + Live Support
Campaigns + Workflows
Conversational AI
Insights + Analytics
Security + Integrations
Trusted by 19,000+ organizations
Frequently asked questions
What is Capacity Call Progress Analysis (CPA)?
Capacity CPA is an advanced voice technology that ensures accurate and timely outbound message delivery with superior answering machine detection.
How does Capacity CPA improve call accuracy?
It leverages AI, machine learning and advanced speech recognition to distinguish between human and machine responses, ensuring accurate call payload delivery.
What makes Capacity CPA better than traditional AMD?
Unlike traditional answering machine detection, Capacity CPA uses tone detection, AI-driven speech recognition and noise reduction for superior accuracy and efficiency.
Can Capacity CPA handle high call volumes?
Yes, it supports 500 million automated outbound calls per month and 10,000+ simultaneous calls, making it highly scalable for enterprise needs.
How does Capacity CPA improve customer experience?
It reduces silent time, minimizes abandoned calls and delivers personalized, proactive voice messages that customers actually engage with.
How does Capacity CPA reduce operating costs?
It improves payload accuracy, reducing agent time and lowering costs by up to 30% compared to competing solutions.
What industries benefit from Capacity CPA?
Industries like financial services, collections, retail, healthcare and telecom rely on CPA for high-accuracy outbound call automation.
How does Capacity CPA comply with regulations?
Capacity CPA aligns with regulatory timing restrictions for automated calls, ensuring compliant and effective outbound call delivery.
What integration options does Capacity CPA offer?
Capacity CPA features simplified API access and seamless integration with enterprise contact center platforms.
What ROI can businesses expect from Capacity CPA?
Businesses see improved call completion rates, lower costs and significantly higher ROI by delivering accurate call payloads the first time.
Ready to elevate every conversation?
Find out how Capacity can help your team do their best work.