Workflow Automation
Automate Engagement.
Orchestrate Results.
AI-driven campaigns and workflow automation that streamline customer engagement, orchestrate efficiency and drive results.
Why this matters
Manual processes slow support teams down. Missed follow-ups, inconsistent outreach and disconnected processes waste time and resources. Capacity ensures every engagement is timely, personalized and efficient.
Get the highlights
Faster execution
AI automates workflows, cutting manual effort instantly.
Higher conversions
Personalized campaigns boost engagement and sales.
Seamless integration
Connects with CRMs, helpdesks and enterprise systems.
Capacity in numbers
19K+
Happy customers
1.5M+
Users who love us
36.3B+
Automated interactions
Explore the features
Campaigns
Automated omnichannel Campaigns
AI campaigns personalize outreach, automate messaging and trigger actions based on user behavior.
Dynamic Audience Targeting
Segment and engage customers based on real-time data.
Automated Messaging Sequences
Trigger personalized emails, SMS and in-app messages.
Engagement Insights
Track open rates, conversions and engagement trends.
AI Automation Software
No-code workflow automation
Streamline complex processes with no-code workflows that reduce friction and improve efficiency.
Drag-and-Drop Builder
Easily create workflows with a visual interface.
Conditional Logic & Triggers
Automate actions based on specific events.
Multi-System Orchestration
Sync data across enterprise platforms.
Call Progress Analysis
Stop wasted calls, start real connections
Optimize outbound engagement with AI-powered call progress detection and automation.
AI-Powered Human Detection
Identify live responses vs. voicemails instantly.
Outbound Call Optimization
Reduce abandoned calls and improve connections.
Real-Time Analytics
Monitor call efficiency and refine outreach strategy.
AI Development Platform
Automate everything and integrate anything
Automate everything and integrate anything with Capacity’s AI development platform.
Low-Code API Integrations
Push and pull data from any system effortlessly.
Custom Automation
Embed scripts and build apps to streamline operations.
Enterprise Security
Role-based access, encryption and compliance built-in.
Enterprise Search Software
Answer Engine® for instant, AI-powered answers
Get fast, accurate responses from a unified knowledge base, ensuring consistency across every customer interaction.
AI-Driven Answers
Surfaces precise, contextual responses instantly.
Source Citations
Provides transparency and trust in every answer.
Seamless Integrations
Works across chat, email, CRM and enterprise systems.
Security & Integrations
Enterprise security and seamless integrations
Seamless connectivity to enterprise systems with enterprise-grade security built-in to every workflow.
Enterprise Security
SOC II, HIPAA and GDPR compliance ensure data protection.
Role-Based Access Control
Manage permissions and restrict data access securely.
250+ Integrations
Connect to CRMs, helpdesks and collaboration tools effortlessly.
Explore the Capacity platform
Intelligent Virtual Agents
Agent Assist + Live Support
Campaigns + Workflows
Conversational AI
Insights + Analytics
Security + Integrations
Trusted by 19,000+ organizations
Frequently asked questions
What is Capacity Campaigns & Workflows?
Capacity automates campaigns and workflows, helping businesses engage customers, streamline operations and improve efficiency with AI-powered tools and deep integrations.
How does Capacity automate customer engagement?
Capacity triggers automated messages, follow-ups and actions based on real-time data, ensuring timely and personalized customer interactions without manual effort.
Can I create workflows without coding in Capacity?
Yes! Capacity’s no-code workflow builder lets you design, launch and refine automated processes with an easy drag-and-drop interface—no technical skills needed.
What types of campaigns can Capacity run?
Capacity supports marketing, customer support and sales campaigns. It automates messaging, reminders and follow-ups to improve response rates and conversions.
How does Capacity improve outbound call success rates?
Call Progress Analysis detects live responses vs. voicemails, reducing abandoned calls and ensuring messages reach the right person at the right time.
Does Capacity integrate with my existing tools?
Yes. Capacity connects with 2000+ apps, including CRMs, helpdesks and collaboration tools, to sync data and streamline automation across systems.
How does Capacity keep my data secure?
Capacity is SOC II and HIPAA compliant, with encryption, role-based access controls and enterprise-grade security for data protection and compliance.
Can I customize Workflows to fit my business needs?
Absolutely! You can add triggers, conditions, approvals and multi-step automation to match your processes and business goals.
How does Capacity’s Answer Engine® help Workflows?
The Answer Engine® delivers instant, AI-powered responses within workflows, ensuring accurate, contextual information is surfaced exactly when it’s needed.
How can I get started with Capacity Campaigns & Workflows?
Simply request a demo to see how Capacity can automate workflows, optimize campaigns and help your business work smarter.
Ready to elevate every conversation?
Find out how Capacity can help your team do their best work.