Cobrowse
See their Screen.
Solve the Problem.
Securely view and interact with customers screens in real time. No more confusing descriptions, just instant support that builds customer loyalty.
Why this matters
See exactly what your customers see. No more guessing in live chats or confusing phone calls. Empower support teams to provide real-time, hands-on assistance, reduce customer frustration and resolve issues faster.
Get the highlights
Customer service
Turn support calls into “wow” moments.
Sales assistance
Help customers make confident purchase decisions.
Tech support
Guide users through tricky software setups with ease.
Onboarding
Make new users feel like pros from day one.
Capacity in numbers
19K+
Happy customers
1.5M+
Users who love us
36.3B+
Automated interactions
Explore the features
Secure Cobrowsing
See what they see
Request a secure cobrowsing session with a user in a live chat. See the user’s screen as they navigate their browser tab.
- The user can accept or deny the Cobrowse request
- Securely view the customer’s screen to understand the issue
Remote Control
Take the wheel
(with permission, of course)
Customers can give agents limited control over their browser to act on their behalf in order to assist in troubleshooting and directly resolve issues for them.
Annotation and Highlighting
Enhance collaboration
Easy-to-use annotation tools enable agents and customers to clearly communicate instructions and draw attention to important elements.
eBook Download
Your Competitors Are Automating
Are You?
High call volumes and burnout are crushing teams. AI rescues support and boosts CX—get the blueprint now.
Integrated Communication
Unparalleled communication
Keep the conversation flowing over live chat, video or voice to maintain communication while cobrowsing for a seamless support experience.
Live Chat Jump-In
Page-based assistance
Proactively engage with website visitors and invite them to join a live chat. Offer assistance based on the page they are viewing.
Analytics
Session tracking
Track session data to see what’s working, what’s not and where to improve.
Security
Privacy prioritized
Rest easy knowing Cobrowse meets the highest security standards.
Explore the Capacity platform
Intelligent Virtual Agents
Agent Assist + Live Support
Campaigns + Workflows
Conversational AI
Insights + Analytics
Security + Integrations
Trusted by 19,000+ organizations
Frequently asked questions
Does Cobrowse allow an agent to click in the user’s browser?
Yes, if the user has given the agent control, the agent can click on links, open new pages and type into text fields.
Is video automatic for every Cobrowse session?
No, agents can choose when to offer video and voice in Cobrowse sessions.
Does the user have to install an application to use Cobrowse?
No, users don’t have to sign into an application or download any additional software.
Does Cobrowse work on all browsers?
Yes, Cobrowse should work on all modern browsers.
Get Started
Ready to transform your customer support from frustrating to fantastic? Get your Cobrowse demo today!