Capacity – Services Agreement

Last updated: April 1, 2021

AI Software, LLC, d/b/a Capacity (“Capacity”) has updated our Services Agreement. If you are a new Subscriber, then this Services Agreement will be effective as to any Service Order entered into after April 1, 2021. If you are an existing Subscriber as of April 1, 2021, Capacity is providing you with prior notice of the changes to our Services Agreement which will be effective as to your existing Service Order(s) as of May 1, 2021. For the previous version of our Services Agreement, please click here.  

BY ENTERING INTO A SERVICE ORDER WITH CAPACITY REFERENCING THIS SERVICE AGREEMENT (“AGREEMENT”), OR BY ACCESSING OR USING ANY OF THE CAPACITY SERVICES, THE “SUBSCRIBER” LISTED ON THAT SERVICE ORDER (“SUBSCRIBER“) AGREES TO BE BOUND BY THE TERMS OF THIS AGREEMENT.  

BEFORE ENTERING INTO ANY SERVICE ORDER OR USING ANY CAPACITY SERVICES, PLEASE READ THIS AGREEMENT.  THIS AGREEMENT GOVERNS ANY SERVICE ORDER(S) REFERENCING THIS AGREEMENT AND ALL ACCESS TO AND USE OF THE CAPACITY SERVICES UNLESS OTHERWISE AGREED IN WRITING.   UNLESS OTHERWISE AGREED IN WRITING, ALL ACCESS TO AND USE OF THE CAPACITY SERVICES IS CONDITIONED UPON CONSENT TO THE TERMS OF THIS AGREEMENT, AND IF SUBSCRIBER DOES NOT AGREE TO THIS AGREEMENT, CAPACITY IS NOT WILLING TO PROVIDE SUBSCRIBER WITH ACCESS TO THE CAPACITY SERVICES.  

THIS AGREEMENT INCLUDES EACH SERVICE ORDER REFERENCING THIS AGREEMENT AND IS ENTERED INTO AND MADE EFFECTIVE AS OF THE FIRST DATE OF MUTUAL EXECUTION OF SUCH SERVICE ORDER (“EFFECTIVE DATE”). 

CAPACITY AND SUBSCRIBER MAY BE REFERRED TO HEREIN INDIVIDUALLY AS A “PARTY” AND COLLECTIVELY AS “PARTIES”.

1. Definitions. All capitalized terms used in this Agreement and defined in the context in which they are used will have the meanings given to them herein. All other terms used in this Agreement will have their plain English (U.S.) meaning.  

2. Term. This Agreement commences on the Effective Date and continues for the period of 2 years, unless earlier terminated as permitted herein (the “Initial Term”).  This Agreement will renew for successive 1-year renewal terms (each a “Renewal Term” and, together with the Initial Term, the “Term”), unless either Party provides the other Party with notice of non-renewal at least 60 days prior to the expiration of the Initial Term or any such Renewal Term.  

3. Service Orders. All services to be provided by Capacity under this Agreement (collectively, “Services”) will be as specified in written service orders entered into by the Parties under the terms and conditions of this Agreement (each, a “Service Order”).  Any additional Service Orders will be effective and become a part of this Agreement when accepted in writing (or electronically) by authorized representatives of each Party.  The initial term of each Service Order shall be set forth in the Service Order.  Unless otherwise specified in the Service Order, each Service Order will thereafter renew for successive 1-year renewal terms, unless either Party provides the other Party with notice of non-renewal at least 60 days prior to the expiration of the initial or any renewal term.  All Service Orders are non-cancellable once entered into by the Parties, except that Capacity may terminate a Service Order due to Subscriber’s non-payment, in which case all unpaid fees for the remainder of the Term will be immediately due.

4. Services.

4.1 Platform Services. During the Term, and subject to the terms of this Agreement, Capacity will use commercially reasonable efforts to provide Subscriber (including Users of Subscriber) with access to and use of the functionality of Capacity’s artificial intelligence-based support platform (the “Platform”) as specified in each Service Order, including any app integration services, work flow editing services, customer success services and other Platform services specified in such Service Order (the “Platform Services”). 

4.2 Modification of the Services.  Capacity reserves the right to modify and update any Services from time to time; provided, however, that if any such modification or update has a material and adverse effect on the usability or features of the Platform Service (and thereby materially diminishes the value of the Platform Service to Subscriber), then within 30 days following such modification or update Subscriber send Capacity a notice of termination of the Service Order(s) for such Services (any such termination to be effective not less than sixty (60) days following Subscriber’s notice to Capacity), unless in response to such notice from Subscriber Capacity rolls back such modification or update within thirty (30) days of receiving such notice.  Upon any such termination, Capacity will refund to Subscriber any amounts prepaid by Subscriber for such terminated future Services.

5. Users and Subscriber AccountSubscriber may authorize and provide access to the Platform and Platform Services to individuals, affiliates of Subscriber (including their users) or another entity (including its users) through Subscriber’s Account and as contemplated in Service Order(s) (“Users”).  Users may access the Platform and Platform Services solely on behalf of Subscriber as permitted herein.  Access to the Platform is provided through a Subscriber account (“Account”). Subscriber will ensure that all information provided in connection with establishing the Account and regarding each User of the Account is and remains accurate and complete.  Subscriber is solely responsible for all use of the Account and all Services through the Account by each User and for compliance by each User with the applicable terms of this Agreement.  Subscriber will ensure the security and confidentiality of all User credentials associated with the Account and will prevent unauthorized access to or use of the Platform or Services through the Account or using any User credentials. Subscriber will notify Capacity promptly of any such unauthorized access or use of the Account, Platform, or Services, or if any User credentials are lost, stolen, or otherwise compromised. 

6. Restrictions.  The Platform and Platform Services, and any and all software, algorithms, interfaces, data, system performance data, metadata, machine learning algorithms, and aggregated results of such machine learning, hardware, and systems used to provide the Platform or Platform Services (collectively, the “Capacity Technology”) constitute the valuable intellectual property of Capacity.  As an express condition to the rights granted to Subscriber under this Agreement, Subscriber will not and will not permit any User or third party to: (1) access or use the Capacity Technology or any portion thereof for any purpose except as expressly provided in this Agreement; (2) access or use the Capacity Technology in any unlawful, illegal, or unauthorized manner; (3) modify, adapt, alter, copy, frame, mirror, display, republish or create derivative works from the Capacity Technology; (4) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, structure, design, or method of operation for the Capacity Technology; (5) access the Capacity Technology in order to build a competitive product or service, or copy any features, functions or graphics of the Capacity Technology; (6) license, sublicense, sell, resell, rent, lease, lend, transfer, assign, time share or otherwise commercially exploit or make available the Capacity Technology to any third party, other than to Users as contemplated by this Agreement; (7) access or use the Capacity Technology in any manner that could damage, disable, overburden or impair the operation of the Capacity Technology; (8) circumvent or overcome (or attempt to circumvent or overcome) any technological protection measures intended to restrict access to the Capacity Technology; or (9) alter, obscure, or remove any copyright notice, copyright management information or proprietary legend contained in or on any Capacity Technology.  Subscriber will, and will require that all Users, access and use the Capacity Technology solely in accordance with this Agreement, any applicable technical documentation, and any instructions provided by Capacity.  Capacity may monitor Subscriber’s use of the Capacity Technology to verify compliance with the terms of this Agreement.  Subscriber consents to all such monitoring and to the use by Capacity of all data and information collected through such monitoring.

7. Data Protection.

7.1 Subscriber Data.  Data and information submitted or made available by or on behalf of Subscriber (“Subscriber Data”) will be accessible on the Platform to Users to the extent such access is permitted by Subscriber. Except as expressly specified herein, Capacity will modify, access, use, disclose, store and process the Subscriber Data only as necessary to provide the Services.  Subscriber represents and warrants to Capacity that Subscriber has and will maintain all rights, licenses, authorizations, and consents necessary to allow Capacity to access, use, disclose to Subscriber’s Users, store and process all Subscriber Data as permitted under this Agreement.  Capacity shall not be responsible or liable for the deletion, alteration, destruction, damage, loss or failure to store any Subscriber Data unless, and only to the extent that, such deletion, alteration, destruction, damage, loss or failure to store any Subscriber Data is directly or proximately caused by Capacity’s breach of this Agreement, subject to any limitations set forth in this Agreement.  

7.2 Subscriber Personal Information. Subscriber will only provide Capacity with access to Subscriber Data that identifies or, in combination with other data, could reasonably be used to identify an individual (“Subscriber Personal Information”) to the limited extent necessary or legally required for Capacity to provide the Services. Without limiting the foregoing, unless expressly permitted in an applicable Service Order, Subscriber shall not provide Capacity with, and Capacity will not be required to provide Services if such Services involve the use or processing of, any Subscriber Personal Information covered by the EU General Data Protection Regulation (GDPR), Health Insurance Portability and Accountability Act (HIPAA), Gramm-Leach-Bliley Act (GLBA) or Family Educational Rights and Privacy Act (FERPA). 

7.3 Data Privacy.  Capacity may use all Subscriber Data, including Subscriber Personal Information, as permitted under Capacity’s privacy policy set forth at http://www.capacity.com/privacy-policy.  

8. Data Security. Capacity will use commercially reasonable efforts to maintain technical, administrative, and physical safeguards to protect against an unauthorized access to or disclosure of Subscriber Personal Information in the possession or control of Subscriber.  In the event of an unauthorized access or disclosure of Subscriber Personal Information in the possession or control of Subscriber resulting from Capacity’s breach of its obligations hereunder (a “Data Breach”), Capacity will notify the Subscriber of such Data Breach promptly upon confirmation of such Data Breach. Capacity shall reasonably cooperate with the Subscriber in any investigation into the Data Breach, including providing any information reasonably requested by the Subscriber to meet any legal obligations under applicable law, to the extent such information is available to Capacity. Such notification shall not be construed as admission of fault by Capacity for causing said Data Breach.  In the event that Capacity becomes aware of any unauthorized access or disclosure of Subscriber Personal Information not resulting from Capacity’s breach of its obligations hereunder (such as, for example, a User granting unauthorized systems access to a third party), Capacity will notify the Subscriber and the parties will cooperate with each other, on a commercially reasonable basis, to support any remediation efforts, whether such efforts are led by Subscriber or Capacity.  

8.1 Capacity Employees.  Capacity conducts criminal background checks for all Capacity employees involved in providing the Services prior to employment.  The criminal background check includes address history, national sex offender registry check, SSN validation and a widescreen national criminal search.  Capacity conducts new hire and annual employee training on Capacity’s applicable security policies and procedures and regulatory compliance.

8.2 Subcontractors.  Unless otherwise agreed, Capacity will not use subcontractors to perform any portion of the Services in any manner where they would have access to Subscriber Data or Subscriber Personal Information.

8.3 Location of Subscriber Data. Subscriber Data shall be processed by Capacity from a location or locations inside the United States of America, unless otherwise agreed with Subscriber.

8.4 SOC 2 Audit.  Capacity shall cause a third-party review of its system to be conducted annually by its independent auditors and shall provide, upon request, a SOC 2 Type 2 Report (Report on Controls at Service Organization Relevant to Security) to Subscriber (at no charge to Subscriber) within thirty (30) days of request by Subscriber.  

9. Fees and Payment

9.1 Fees. In full consideration for the Services and the rights granted under this Agreement, Subscriber agrees to pay the fees and other charges specified in each Service Order (“Fees”).   

9.2 Invoicing and Payment. All Fees will be due net 30 days from the date of Capacity’s invoice (Net 30). All Fees in any invoice will be considered to be accepted by Subscriber unless Subscriber notifies Capacity of a good faith and reasonable dispute regarding such Fees in writing within 10 days of the date of the invoice.  Subscriber may not withhold, reduce, or offset payment of any Fees against any amounts due to Subscriber.  Any amount not paid when due will be subject to finance charges equal to 1% of the unpaid balance per month or the highest rate permitted by applicable usury law, whichever is less. Subscriber will reimburse any costs or expenses (including, but not limited to, reasonable attorneys’ fees) incurred by Capacity to collect any amount that is not paid when due.  Capacity may terminate a Service Order due to Subscriber’s non-payment, in which case all unpaid fees for the remainder of the current Term will be immediately due.  Each Service Order may specify any additional payment terms.

10. Termination and Effect.

10.1 Termination. A Party may terminate this Agreement: (a) if the other Party is in material breach under this Agreement and fails to cure such material breach within 30 days of receipt of written Notice of such material breach from the non-breaching party; or (b) upon Notice to the other Party, if the other Party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors.  In addition, Capacity may suspend Subscriber’s access to the Services upon any actual or reasonably suspected breach of this Agreement by Subscriber (including but not limited to non-payment), or any use of the Services in a manner that may cause damage to Capacity, any other Capacity customer, any User, or any third party.  

10.2 Effect of Termination; Deletion of Subscriber Data.  In the event of any non-renewal or termination of this Agreement, Capacity shall within 60 days of the effective date of such non-renewal or termination delete all Subscriber Data in the possession or control of Capacity, subject to Section 12.2 and the other terms of this Agreement.  In addition, upon any non-renewal or termination of this Agreement (i) Subscriber will remain liable for any Fee or other amount due under any hereunder or under any outstanding Service Order; (ii) all rights and licenses under this Agreement will terminate, including any right to access or use to the Platform or any Platform Services; and (iii) all obligations of Capacity hereunder and under any Service Order will terminate. 

11. Ownership and Proprietary Rights

11.1 Capacity Ownership. Capacity retains all right, title, and interest, including all intellectual property rights, in and to: (a) the Capacity Technology; (b) all data, information, content, and materials provided through the Services, excluding only the Subscriber Data (“Capacity Content”); and (c) any updates, upgrades, enhancements, modifications, and improvements thereto.  Subscriber receives no ownership interest in or to any of the foregoing and Subscriber is not granted any right or license to use any of the foregoing (whether by implication, estoppel, or otherwise), apart from the rights to access and use the Services as expressly permitted in this Agreement.  Subscriber agrees to and hereby does assign to Capacity any and all right, title or interest in or to any developments, modifications, or improvements to the Capacity Technology, and all intellectual property rights therein or relating thereto, that Subscriber may make, acquire, develop, create, or conceive at any time. The Capacity name, logo and all product and service names associated with the Services are trademarks of Capacity and its licensors and providers, and Subscriber is granted no right or license to use them.  Subscriber covenants, on behalf of itself and its successors and assigns, not to assert against Capacity any rights, or any claims of any rights, in any Capacity Technology.  

11.2 Subscriber Data. As between Subscriber and Capacity, Subscriber owns all right, title, and interest, including all intellectual property rights, in and to the Subscriber Data.  Subscriber represents and warrants to Capacity that it has obtained all necessary consents or otherwise has the right to disclose Subscriber Data to, or to cause Subscriber Data to be accessed, used, disclosed, stored and processed by, Capacity.  

11.3 Process Code. To the extent specified in a Service Order, Capacity may provide Subscriber with access to and use of components of the Platform (such as workflows, guided conversations and the developer platform) which enable the development of program code (written by Capacity or Subscriber) or low-code/no-code approaches to processes which may interoperate with third-party applications and public APIs (“Process Code”) in connection with Subscriber’s permitted use of the Platform and Platform Services.  As between Subscriber and Capacity, Capacity owns all right, title, and interest, including all intellectual property rights, in and to all Process Code and may use any Process Code for any purpose, subject to its confidentiality obligations in Section 12.

11.4 Usage Data.  Capacity may generate and maintain information based on the use of the Services by Subscriber and Users and collect and maintain User account information, provided that such information does not identify Subscriber or any User or include any Subscriber Personal Information (collectively “Usage Data”). As between Capacity and Subscriber, Capacity owns all right, title, and interest, including all intellectual property rights, in and to all Usage Data and may use any Usage Data for any purpose.  

11.5 Suggestions.  Capacity owns any suggestions, ideas, enhancement requests, feedback, processes, recommendations or other information suggested or provided by Subscriber or any User relating to the features, functionality or operation of the Platform or Services (“Suggestions”).  To the extent that Capacity does not for any reason own such Suggestions, Capacity may, but is not obligated, to use such Suggestions for any purpose with no financial, credit, confidentiality or other obligation to Subscriber.  

12. Confidentiality.

12.1 Definition of Confidential Information. “Confidential Information” means all confidential and proprietary information of a Party (“Disclosing Party”) disclosed to the other Party (“Receiving Party”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information or the circumstances of disclosure, including: the terms and conditions of this Agreement, the Services, the Platform, and each Party’s respective business and marketing plans, technology and technical information, product designs, and business processes. Without limiting the foregoing, Confidential Information of Subscriber includes Subscriber Data, Subscriber Personal Information, Subscriber’s proprietary APIs used by Capacity to access Subscriber Data or systems, and the API keys and login credentials used by Capacity to access Subscriber Data or systems.  Without limiting the foregoing, Confidential Information of Capacity includes the Capacity Technology and the Capacity Content. The obligations in this Section shall not apply to any information that: (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party; (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party and without an obligation of confidentiality; (iii) was independently developed by the Receiving Party without the use of or reference to the Confidential Information of the Disclosing Party; or (iv) is lawfully received from a third party without breach of any obligation owed to the Disclosing Party and without an obligation of confidentiality. 

12.2 Confidentiality Obligations. The Receiving Party shall not disclose or use any Confidential Information of the Disclosing Party, except as provided in this Agreement, except with the Disclosing Party’s prior written permission (given pursuant to the Notice provisions) or except to its employees and advisors who have a need to know such Confidential Information and who are subject to confidentiality obligations comparable in scope to those herein. The Receiving Party shall be liable for any breach of confidentiality obligations by its representatives to which it discloses the Disclosing Party’s Confidential Information.  After termination of this Agreement, the Receiving Party may retain one copy of the Disclosing Party’s Confidential Information in accordance with the Receiving Party’s corporate governance and/or document retention policies and may retain automatically-created back-up copies of Confidential Information, provided that Confidential Information remains confidential pursuant to the terms of and notwithstanding the termination of this Agreement.  

12.3 Remedies. If the Receiving Party discloses or uses (or threatens to disclose or use) any Confidential Information of the Disclosing Party in breach of the confidentiality protections hereunder, the Disclosing Party shall have the right, in addition to any other remedies available to it, to seek injunctive relief to enjoin such acts, it being specifically acknowledged by the Parties that any other available remedies are inadequate.

12.4 Prior Non-Disclosure Agreement. Any existing non-disclosure agreement entered into by the Parties is hereby superseded and replaced by the terms in this Section, which will govern all disclosures and exchanges of Confidential Information made by the Parties previously under that agreement.

13. Representations and Warranties

13.1 Mutual Representations and Warranties. Each Party represents, warrants, and covenants to the other Party that it has and will maintain the legal power and authority to enter into this Agreement. 

13.2 Subscriber Representations and Warranties Subscriber represents, warrants, and covenants to Capacity that: (i) it owns or otherwise has and will maintain sufficient rights in the Subscriber Data to grant to Capacity the rights granted herein to access, use, disclose, store and process the Subscriber Data; (ii) it has sole responsibility for the accuracy, integrity, legality, reliability and appropriateness of all Subscriber Data; (iii) it owns or otherwise has and will maintain sufficient rights to permit third party applications or services to interoperate with Capacity’s Platform and it will comply with its own contractual commitments including the End User License Agreements under any third-party software connected to the Platform by or on behalf of Subscriber; (iv) it has and will maintain the applicable permissions, authorizations, and consents (via its employee handbook privacy, policy or otherwise) for Capacity to access, use, disclose, store and process the Subscriber Personal Information and other Subscriber Data as permitted hereunder; and (v) it has and will maintain sufficient rights to any “white labelled” trademark for the chat component of the Services, if applicable. 

13.3 Capacity Representations and Warranties Capacity represents, warrants, and covenants to Subscriber that: (i) it owns or otherwise has and will maintain sufficient rights in the Services to grant to Subscriber the license to use the Services granted herein and that it has and will maintain sufficient rights to any open source software incorporated in the Services; and (ii) it will use commercially reasonable efforts to make the Platform available 24 hours a day, 7 days a week, except for: (a) periodic maintenance; (b) downtime caused by circumstances beyond Capacity’s reasonable control; (c) Subscriber’s use of the Services other than in accordance with this Agreement; or (d) at Subscriber’s request.  

14. Disclaimer. EXCEPT AS EXPRESSLY PROVIDED IN SECTION 13 (REPRESENTATIONS AND WARRANTIES), NEITHER PARTY MAKES ANY WARRANTIES OF ANY KIND WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. WITH RESPECT TO WARRANTIES REGARDING TITLE AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS, EACH PARTY’S ONLY OBLIGATION WITH RESPECT TO NON-INFRINGEMENT SHALL BE THE INDEMNIFICATION OBLIGATIONS SET FORTH BELOW IN SECTION 15 (INDEMNIFICATION). WITHOUT LIMITING THE FOREGOING PROVISIONS, CAPACITY MAKES NO WARRANTY THAT THE PLATFORM OR SERVICES WILL BE ERROR-FREE, VIRUS FREE, OR FREE FROM INTERRUPTIONS OR OTHER FAILURES OR THAT THE PLATFORM OR SERVICES WILL SATISFY SUBSCRIBER’S SPECIFIC REQUIREMENTS OR BE COMPATIBLE WITH SUBSCRIBER’S HARDWARE OR SOFTWARE CONFIGURATION OR THAT INACCURACIES OR ERRORS WILL BE CORRECTED.  

15. Indemnification.

15.1 Indemnification by Capacity. Subject to this Agreement, Capacity shall defend Subscriber, at Capacity’s expense, against any claims, demands, suits or proceedings made or brought by a third party (“Claims”) against Subscriber alleging that the use of the Services as permitted hereunder directly misappropriates or infringes any U.S. patent, copyright, trademark or other intellectual property rights of such third party. Further, Capacity shall indemnify and hold harmless Subscriber against all losses, costs and expenses (including reasonable attorneys’ fees) finally awarded against Subscriber by a court of competent jurisdiction or an arbitrator, or agreed to in a written settlement agreement signed by Capacity, in connection with such Claims.  If the Services are held or likely to be held infringing, Capacity shall have the option, at its expense to (a) replace or modify the Services as appropriate without materially diminishing functionality, (b) obtain a license for Subscriber to continue using the Services, (c) replace the Services with a functionally equivalent service; or (d) terminate the Services and refund any prepaid, unused fees applicable to the remaining portion of the Term following the effective date of termination. This Section states Capacity’s entire liability and Subscriber’s exclusive remedy for any claim of intellectual property infringement or misappropriation.  Notwithstanding the foregoing, Capacity will have no obligation or liability relating to any Claim that: (i) is based on modifications or customizations of the Services, Subscriber Data or to Capacity Content, at the direction of Subscriber; (ii) results from Subscriber’s use of the Services in a manner that is inconsistent with its intended use or is in breach of this Agreement; (iii) is based on any Subscriber Data (or a Data Breach affecting Subscriber Data), or any use of or compliance with any specifications, requirements, instructions or materials provided by or on behalf of Subscriber; (iv) is based on content created by or provided by Capacity’s employees and approved by Subscriber; (v) is based on an incorrect classification by Subscriber, or at the direction of Subscriber, of a User’s access rights; or (vi) is based on incorrect classification of Subscriber Data by Subscriber, or at the direction of Subscriber.  

15.2 Indemnification by Subscriber. Subject to this Agreement, Subscriber shall defend Capacity, at Subscriber’s expense, against any Claims made or brought against Capacity alleging that the Subscriber Data or Subscriber’s use of the Services in a manner other than as authorized under this Agreement or in violation of any End User License Agreement of third-party software connected to the Platform by or on behalf of Subscriber, infringes or otherwise violates a third party’s property, privacy, intellectual property, or other rights. Further, Subscriber shall indemnify and hold Capacity harmless against all losses, costs and expenses (including reasonable attorneys’ fees) finally awarded against Capacity by a court of competent jurisdiction or an arbitrator, or agreed to in a written settlement agreement signed by Subscriber, in connection with such Claims.

15.3 Indemnification Procedures. Promptly upon receiving notice of a Claim, the indemnified Party shall (a) give the indemnifying Party prompt written notice of the Claim; (b) give the indemnifying Party sole control of the defense and settlement of the Claim (provided that the indemnifying Party may not settle without the consent of indemnified Party, which shall not be unreasonably withheld or delayed, unless such settlement includes a full and unconditional release of the indemnified Party from all liabilities in respect of such Claim); and (c) provide to the indemnifying Party, at the indemnifying Party’s cost, all reasonable assistance in the defense or settlement of such Claim. Promptly upon receiving notice of a Claim, the indemnified Party shall (i) give the indemnifying Party prompt written notice of the Claim; (ii) give the indemnifying Party sole control of the defense and settlement of the Claim (provided that the indemnifying Party may not settle or defend any claim unless it unconditionally releases the indemnified Party of all liability); and (iii) provide to the indemnifying Party, at indemnifying Party’s cost, all reasonable assistance in the defense or settlement of such Claim.

16. Limitation of Liability.

16.1 Limitation of Liability. EXCEPT DAMAGES FROM A PARTY’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, IN NO EVENT SHALL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE GREATER OF $1,000,000 OR AMOUNTS ACTUALLY PAID BY AND DUE FROM SUBSCRIBER IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

16.2 Exclusion of Consequential and Related Damages. EXCEPT FOR DAMAGES FROM A PARTY’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, IN NO EVENT SHALL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER PARTY FOR ANY LOST PROFITS OR FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES HOWEVER CAUSED AND, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, WHETHER OR NOT THE PARTY FROM WHICH DAMAGES ARE BEING SOUGHT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

17. General Provisions.

17.1 Export Control. Subscriber and each of its Users shall adhere to all applicable U.S. and foreign export control laws and shall not export or re-export any regulated item or information to anyone outside the U.S. in connection with this Agreement without first complying with all export control laws and regulations that may be imposed by the U.S. or any country or organization of nations within whose jurisdiction Subscriber operates.

17.2 Relationship of the Parties. The Parties are independent contractors, and nothing herein shall be deemed to constitute the relationship of employer-employee, a partnership, or a joint venture between the Parties hereto.  Neither Party is an agent of the other and neither Party is authorized to make any representation, contract, or commitment on behalf of the other Party. 

17.3 Notices. All notices, requests, consents, claims, demands, waivers and other communications hereunder (each, a “notice”) shall be in writing and addressed to the Parties at the addresses set forth in the Service Order (or to such other address that may be designated by the receiving party from time to time in accordance with this section). All notices shall be delivered by personal delivery, nationally recognized overnight courier (with all fees pre-paid), e-mail (with a copy promptly sent by mail) or certified or registered mail (in each case, return receipt requested, postage prepaid). Except as otherwise provided in this Agreement, a notice is effective for e-mail on the day received unless sent after business hours, then the next day, for courier on the day of receipt and on the 3rd day after mailing any notice by certified or registered mail.

17.4 Waiver. No waiver by any Party of any of the provisions hereof shall be effective unless explicitly set forth in writing and signed by the Party so waiving. No failure to exercise, or delay in exercising, any right, remedy, power or privilege arising from this Agreement shall operate or be construed as a waiver thereof; nor shall any single or partial exercise of any right, remedy, power or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege.

17.5 Assignment. Neither Party may assign this Agreement without the prior written consent of the other Party (which consent shall not unreasonably withheld), except that either Party may assign this Agreement in its entirety, with written notice to the other Party, but without the consent of the other Party, if (a) to an affiliate, or (b) in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets not involving a direct competitor of the other Party. Subject to the foregoing, this Agreement shall bind and inure to the benefit of the Parties, and their respective successors and permitted assigns. No assignment or delegation shall relieve the assigning or delegating party of any of its obligations hereunder.

17.6 Governing Law. This Agreement and any disputes arising out of or related hereto shall be governed by and construed in accordance with the laws of the State of Delaware, without giving effect to its conflicts of laws rules.  

17.7 Force Majeure. Neither Party shall be liable or responsible to the other Party, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement (except for any obligations to make payments to the other Party hereunder), when and to the extent such failure or delay is caused by or results from acts beyond the affected Party’s reasonable control and cannot be remedied by the exercise of reasonable diligence, including, without limitation: (a) acts of God including pandemic; (b) flood, fire, earthquake or explosion; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order or law; (e) actions, embargoes or blockades in effect on or after the date of this Agreement; (f) action by any governmental authority; (g) national or regional emergency; (h) failure of a third party API, and (g) Internet service provider or hosting facility failures, or delays involving hardware, software or power systems not within Capacity’s possession or reasonable control (each a “Force Majeure Event”). The affected Party shall be relieved from its obligations (or part thereof) as long as the Force Majeure Event lasts and hinders the performance of said obligations (or part thereof). The affected Party shall promptly notify the other Party and make reasonable efforts to mitigate the effects of the Force Majeure Event with reasonable dispatch and shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized.

17.8 Publicity. Either Party may describe its role in relation to the other Party and, if applicable, the Services provided to the other Party on its website and promotional materials.

17.9 Entire Agreement. This Agreement and any related Service Orders constitute the sole and entire agreement of the Parties with respect to the subject matter of this Agreement. To the fullest extent possible, each Service Order, this Agreement, and the Capacity’s Terms of Use located at https://capacity.com/terms-of-use/ shall be interpreted so as to be consistent with each other; in the event of any inconsistencies between and among these three documents, the order of precedence will be, in descending order with the controlling agreement listed first: the Service Order, this Agreement and then the Terms of Use.  Any additional or different terms or conditions contained in Subscriber’s purchase orders, acknowledgments, invoices, shrink-wrap, click-wrap, browse-wrap or other documents are null and void.  Capacity may, in its sole discretion, modify this Agreement from time to time.  Capacity will use commercially reasonable efforts to provide notice of any material modifications to this Agreement.  Notice may be provided to you directly, through the Platform or Services or this URL.  Unless Capacity makes a change for legal or administrative reasons, any modification to this Agreement will be effective 30 days following posting of the modified version of this Agreement to the Platform or this URL.  Your continued access to the Services following that date constitutes your acceptance of, and agreement to be bound by, any modified Agreement.  Except for the foregoing, this Agreement may be amended or modified only by a writing signed by both parties.  

17.10 Counterparts. This Agreement may be executed in counterparts, each of which shall be deemed an original, but all of which together shall be deemed to be one and the same agreement. A signed copy of this Agreement delivered by e-mail or other means of electronic transmission shall be deemed to have the same legal effect as delivery of an original signed copy of this Agreement.

17.11 No Third-Party Beneficiaries.  Nothing in this Agreement shall confer any right, remedy or obligation upon anyone other than the Parties hereto.

17.12 Survival. The terms and conditions of this Agreement that by their sense and context are intended to survive after performance of the Services hereunder shall survive the termination or expiration of this Agreement.