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Turn your documents into actionable data.

Finally, technology that can read your files better than you can!

Capacity’s intelligent Document Processing (IDP) extracts key information from your files and adds it to your knowledge base for instant access.


abstract image of document mining in the Capacity Knowledge Base

How you access your information is up to you

Our customers share the documents they use on a regular basis, and we build templates to mine the data from the docs. Once the data is extracted, there are many options to access it.

Download it in a CSV

Export critical data in an easy-to-scan format and eliminate the fluff of a traditional doc.

Add it to a knowledge base

Transform information into question and answer pairs and load it into Capacity so users can access instant answers via chat

Support the helpdesk.

Include any helpful data that can act as a resource for your helpdesk or support staff when they handle tickets.

Export it to an app.

Integrate the information from your docs with your mission-critical apps, so everything your team needs is in one location.

Instant access to valuable details from every doc.

We understand that paperwork is something that’s hard to get away from in any industry, but we also understand the value of the information that lives within your documents. IDP simplifies how you access information from contracts, guidelines, briefs, RFPs, and more by cutting the physical document out of the picture.

Taught and verified

Once the templates have been built, Capacity’s machine learning capabilties can identify the correct templates to categorize your uploaded documents.

The more you upload documents, verify templates, and provide feedback, the more accurate Capacity’s IDP will be.

From static FAQ to dynamic dialogue.

Capacity’s IDP technology can generate question-and-answer pairs from a standard document. In a matter seconds, you’ll have a populated knowledge base that will empower your team and wow your clients.

Image showing product suite

When Capacity isn’t sure, it makes sure, so you can be sure.

Questioning a question

Some questions sound alike, but have very different answers. Capacity’s clarifier makes sure you access the right knowledge you’re looking for, every time.

Cutting through the noise

For massive portfolios of information and documentation, pinpointing exactly what your team members need is critical.

an employee asking the capacity knowledge sharing platform a financial services question and the platform answering using natural language processing