NEW GUIDEBOOK
The Future of AI
for Contact Centers
Insurance Chatbots: A New Era of Customer Service in the Insurance Industry
In an ever-evolving digital landscape, the insurance industry finds itself at a crossroads, seeking innovative ways to enhance customer experiences and adapt...
The Top 10 Reasons You Should Invest in an Automation System for Better Business Processes
Automation has become a game-changer in today’s market, revolutionizing the way businesses operate and empowering them to achieve unprecedented levels of...
Your Step-by-Step Guide to Writing An Automation Strategy
Do you want to take your customer operations to the next level with automation? It’s no secret that automating key processes can save time, money – and most...
Everything You Need To Know About CX Automation Platforms
Not too long ago, customer experience (CX) automation Platforms were something out of a sci-fi movie. Now, they are a reality! CX automation platforms are...
What is a Chatbox?
What is a Chatbox A chatbox is the user interface of a given chat application. A common use for chatboxes is a popup window on a business website through...
Intelligent Automation: The Ultimate Guide To Everything Business Automation
Ah, automation. The sweetest of words in the vocabulary of a busy business owner. Say goodbye to tedious manual tasks and welcome intelligent automation into...
How To Train A Chatbot In 5 Easy Steps
Chatbots have come a long way since their early days, and now they are an integral part of how businesses interact with customers. With conversational AI, you...
How to Organize a Knowledge Base (A Complete Guide)
If you’re trying to figure out how to organize a knowledge base, you’ve come to the right place! A knowledge base is an invaluable asset for customer success...
Conversational AI vs. Chatbots: What’s the Difference?
Make sure to distinguish chatbots and conversational AI; although they are regularly used interchangeably, there is a vast difference between them. Take time...
Introducing AI Support Bots: The Future of Customer SupportÂ
As businesses continue to grow, so too does the demand for exceptional service. In fact, 64% of CX leaders in the US expect their budgets to rise this year to...