How AI Helps BPO Contact Centers Win More Clients
The BPO (Business Process Outsourcing) digital transformation is booming. In fact, the global call center AI market is expected to grow from $1.6 billion in 2022 to $4.1 billion by 2027—that’s a 21.3% annual growth rate. But with growth comes more competition....
How Modern Customer Service in the BPO Industry Drives Growth
Customer service in the BPO (business process outsourcing) industry is evolving and expanding. Sixty-one percent of customer support leaders report an increase in call volumes, and 58% expect the trend to continue. So, offering a support team across a few locations no...
AI for BPO Call Centers: How Can You Gain a Competitive Edge?
You’ve got the talent and the trust—now you need the tech to prove it. Your BPO (Business Process Outsourcing) call center already has skilled support teams and businesses eager to work with you. What’s missing? The right technology to demonstrate you can...