Make Customers More Human with an Intelligent Voice Assistant
Improve customer satisfaction with smarter listening tools for your Contact Center.
![Intelligent Voice Assist Hero abstract illustration of the Capacity knowledge base](https://capacity.com/wp-content/uploads/2024/03/Intelligent-Voice-Assist-Hero-scaled.webp)
![Intelligent Voice Assist CX a customer asking the capacity knowledge sharing platform how they can get a new health insurance card](https://capacity.com/wp-content/uploads/2024/03/Intelligent-Voice-Assist-CX.webp)
Make customers feel heard to improve CX
Customers no longer want to press a button to navigate phone menus. They want to be heard…literally. Today’s Contact Centers need tools to listen.
Make the switch to speech
Ditch the touch tones for good. From text-to-speech to automatic speech recognition and semantic interpretation, LumenVox by Capacity offers the tools your team needs to effectively enable speech recognition in your Contact Center.
![Illustration of microphone with sound waves coming out](https://capacity.com/wp-content/uploads/2023/12/Speech-Recognition-Why-Capacity-is-Different.png)
![Intelligent Voice Assist Block2 a customer asking the capacity knowledge sharing platform a question it can't answer, then sending the unanswered question to copilot console](https://capacity.com/wp-content/uploads/2024/03/Intelligent-Voice-Assist-Block2.webp)
Optimize your Contact Center with speech recognition tools.
With the right speech recognition tools, your Contact Center can drive self-service adoption, increase ticket deflection and most importantly, increase customer satisfaction.
SUPERCHARGE YOUR TOOLS WITH 150+ INTEGRATIONS
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