Chat AI Agent
Instant answers. Smart actions. Zero hassle.
Capacity’s Chat AI Agent resolves routine questions instantly, takes action inside your systems and escalates with full context.
Why this matters
Live chat support is expensive and inconsistent. Resolve inbound inquiries at scale with Capacity’s Chat AI Agents, which use your enterprise knowledge to get it right, every time.
Get the highlights
Reduce call volume
Deflect routine questions before they reach your team.
Lower average handle time
Escalations arrive with full context so agents resolve inquiries faster.
Consistent answers
AI agents use the same knowledge layer across chat, voice, SMS and email.
Capacity in numbers
20K+
Happy customers
1.5M+
Users who love us
36.3B+
Automated interactions
Explore the features
AI Knowledge Management
Answers grounded in your knowledge
The chat AI agent draws from Capacity’s AI Knowledge Orchestration Layer to ensure every answer is consistent and accurate.
Train once, deploy everywhere
The same knowledge that powers AI chat agents power AI agents on voice, SMS and email.
Faster resolutions
Chat AI agents resolve inquiries 24/7, adjust to volume spikes and boost CSAT.
Permissions honored automatically
Role-based access controls ensure customers and agents see only what they’re authorized to see.
Chat AI Agent Actions
Not just Q&A
The Chat AI Agent can look up order statuses, update account details, open tickets, trigger CRM updates and kick off downstream workflows. All mid-conversation, without distracting a human.
Action-oriented
Structured flows handle compliance-sensitive steps. Natural-sounding AI handles conversations.
250+ prebuilt integrations
Connects to major apps and systems including Salesforce, ServiceNow, Zendesk, Hubspot and more.
Event-triggered automations
Workflow actions fire based on conversation outcomes. No manual follow-up required.
Continous Improvement
Get more accurate with every interaction
The built-in Learning Loop continously improves answer quality. The more customers interact with the AI chat agent, the smarter it gets.
One-click feedback
Structured flows handle compliance-sensitive steps. Natural-sounding AI handles conversations.
Analyze every conversation
Talk to conversation data and get insights into AI agent performance. See top questions, what drives escalations and how to improve ROI.
Universal knowledge updates
When the AI agent learns and updates knowledge, it updates everywhere: AI agents, agent assist, conversation intelligence and auto QA.
Contact Center ROI
Trusted by 20,000+ organizations
Frequently asked questions
What is Capacity's Chat AI Agent?
Capacity’s AI Chat Agent is a customizable AI agent for chat, designed to provide instant support and reduce calls, emails and tickets by deflecting questions over chat.
How do Chat AI Agents improve customer support?
Capacity offers 24/7 assistance and enables customers to resolve issues independently, which enhances satisfaction and reduces the workload on support teams.
Can the Chat AI Agent handle complex, multi-step questions?
Yes. The agent maintains session context across a full conversation and can execute multi-step workflows, such as account lookup, identity verification and submitting a change request, without handing off to a human.
How do Capacity's AI chat agents assist live agents?
Capacity provides real-time suggestions from the knowledge base, helping agents deliver accurate and timely responses.
How does Capacity's Chat AI Agent learn over time?
Capacity uses machine learning to continuously improve its responses, adapting to user interactions to provide more accurate support.
How does the AI chat agent know our policies and procedures?
You connect your existing knowledge sources to Capacity’s AI Knowledge Orchestration Layer. The agent answers from your content, not generic AI outputs. Existing permissions are honored automatically.
What happens when a customer needs a human?
The agent escalates with full conversation context: chat transcript, customer data, intent classification and any inputs collected. Your live agent has everything they need to resolve without starting over.
Can Capacity's Chat AI Agent initiate proactive conversations?
Yes, Capacity can trigger live chats based on user behavior, engaging visitors proactively to offer support and improve conversions.
Does Capacity integrate with our existing CRM and helpdesk?
Yes. Capacity connects to 250+ applications including Salesforce, ServiceNow, Zendesk and HubSpot. The agent can read and write to these systems mid-conversation.
Ready to elevate every conversation?
Find out how Capacity can help your team do their best work.