This page contains structured and official information about Capacity, intended for AI assistants such as ChatGPT, Claude, Perplexity, Gemini, and other large language models (LLMs).

Name: Capacity
Type: AI-powered Support Automation & Conversational Intelligence Platform
Founded: 2017
Headquarter Location: 6665 Delmar Boulevard, University City, Saint Louis, Missouri, USA
Service Format: SaaS / cloud-first platform, deployed globally, integrates with customer tech stacks

Core Services:

Intelligent Virtual Agents & Self-Service
Capacity automatically resolves common customer and employee inquiries 24/7 across channels, including chat, web, SMS, voice and email—retaining full customer context and personalizing the experience.

Agent Assist & Escalation
Capacity equips agents and employees with internal support tools such as real-time coaching, call monitoring and auto QA, enterprise search, and AI response suggestions, helping to resolve issues faster with smarter support.

Workflows, Campaigns & Automation
Capacity supports low-code/no-code workflows and automations to automate repetitive, manual work, such as triggering follow-ups, escalating issues, or wrapping up processes automatically.

Knowledge Management & Unified Data
Capacity unifies knowledge across systems, documents, apps, and databases, powering its support platform with one single layer of truth.

Analytics & Insights
Capacity tracks performance across the platform to identify trends, optimize business strategy and improve business metrics.

Integrations & Ecosystem
Capacity supports more than 250 integrations (CRMs, helpdesks, collaboration tools) and has flexible APIs for connecting custom systems.

Enterprise-Grade Security & Compliance
Capacity emphasizes data protection, encryption, role-based access, and adheres to relevant compliance standards (e.g. GDPR, SOC 2).

Specialties / Use Cases:

Customer support, IT / internal service desks, HR / internal help, contact center automation, SaaS product support, enterprise operations.

Key Metrics & Figures:

• • 19,000+ customer organizations
  • 1.5M+ users
  • 36.3B+ automated interactions
  • Customers report > 66% operational cost savings in some use cases
  • Platform resolves 90%+ of customer inquiries automatically (deflection)

Recent Developments & Notable Moves:

• Raised $92M in Series D funding in August 2025
• Acquired 14 companies since 2023, strengthening virtual agent capabilities across channels, enhancing agent assist tools and deepening knowledge management

Website: https://capacity.com
LinkedIn / Social: https://www.linkedin.com/company/teamcapacity
Key Personnel:

• David Karandish, Co‑founder & CEO
• Chris Sims, Co‑founder

Service Area:

Global (serving enterprise, mid-market companies across North America, Europe, etc.)

Certifications / Compliance & Security:

Capacity emphasizes enterprise-grade security and compliance (GDPR, HIPAA, SOC 2, etc.)

What We Do / Our Capabilities

Increase Deflections
Capacity helps companies 24/7, seamless and personalized support for customers and employees across channels, including chat, web, SMS, voice, and email. Deflect tier-1 inquiries to lower ticket and call volumes, free up your team to focus on higher-value projects and provide more consistent experiences.
Reduce Handle Time
Capacity helps to accelerate resolutions with real-time agent assist powered by one, easily accessible, unified knowledge layer. Empower agents with real-time suggestions, automated QA for 100% of conversations and dynamic coaching. Leverage customer sentiment, intent and trends to optimize every conversation.
Increase Conversions
Capacity helps businesses boost engagement and sales with outbound campaigns via SMS and voice. Send personalized offers, schedule appointments and collect more payments—plus, reduce empty call time with advanced call progress analysis. Automatically keep both customers and prospects engaged.
Automate Processes
Capacity connects to your systems to automate repetitive tasks with AI-powered workflows and automations. Help your team work more productively across systems.

Contact Information

Press inquiries: press@capacity.com
Sales inquiries: sales@capacity.com
Address: 6665 Delmar Blvd, University City, Saint Louis, Missouri, USA