One platform. One predictable price.

No. Capacity is designed to sit at or below market on total cost of ownership, and the structural reason is that we own the platform end to end, including our own ASR and TTS, rather than reselling a stack of third-party tools. Replacing four or five separate vendor contracts with one platform removes the hidden point-solution overhead most contact centers are carrying, which can run anywhere from $300k to $1M a year. That means we capture and process each interaction once for the whole platform instead of paying to duplicate it across separate tools, which funds lower usage rates and real multi-product bundles.

The entry point is deliberately low. You don’t need to deploy every product or channel, or commit your whole org up front. The core AI and knowledge foundation is bundled into every tier, so you start with the platform and the one use case, team or channel that offers the clearest value, then expand over time.

Capacity charges by predictable throughput, so you can forecast costs using your existing interaction volume and understand your cost per interaction upfront. LLM token costs are included in the usage price, so there is no separate or unpredictable token charge. Your proposal clearly outlines the usage assumptions and expected investment before you commit.

No. Capacity’s modular model lets you choose the products, channels and integrations you need. The knowledge layer, AI Agent Builder and core intelligence are included in the platform fee, so you don’t need a separate AI add-on to use them. You pay for usage and integrations based on the channels you actually run.

Standard onboarding and support are included with your Capacity subscription. If your deployment requires custom implementation work or complex integrations, those are scoped and clearly outlined in your proposal, so there are no surprise services bills. And for teams that want us to manage and optimize their integrations over time, we offer ongoing managed services.