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Pricing

Flexible pricing that grows with your business

Start with a platform tier that fits your needs, then add AI Agents, Agent Assist and integrations as you scale.

Capacity Enterprise Solution

How our pricing works

Your investment includes a platform fee plus usage-based pricing for AI Agents, so you only pay for what you use.

01 — Platform Fee

Platform fee

Annual subscription for core platform access and features.

Capacity Platform

Three tiered plans to fit your needs. Choose a plan, then layer on usage-based pricing for AI Agents, Agent Assist and integration.

Core

Essential tools to launch AI-powered support.

  • Knowledge base
  • Helpdesk and automations
  • AI Agent Builder
  • Data indexing
  • 250+ out-of-the-box integrations
  • Analytics and up to 100GB storage
Most Popular

Pro

Full platform with Agent Assist capabilities.

  • Everything in Core
  • Live chat and inbox
  • Real-time Agent Assist
  • Conversation intelligence and AQA
  • Developer platform
  • Up to 1TB storage

Enterprise

Full suite with advanced compliance and scale.

  • Everything in Pro
  • Campaigns and CRM included
  • Advanced workflows
  • HIPAA package available
  • Up to 2TB storage

Let's build your custom package

Every organization is different. Talk to our team to design a solution that fits your volume, channels, and integration needs.

Talk to us See a demo

AI Agents

Deploy AI Agents across every channel, with volume-based pricing that scales as you grow.

Chat

Per Response

Voice

Per Minute

Email

Per Response

SMS

Per Message

Volume discounts available. The more you use, the less you pay per interaction.

Agent Assist and intelligence

Real-time guidance for your team, plus post-interaction insights.

Real-time Agent Assist

Live guidance and suggestions during customer interactions.

Agent guidance

Customized workflows and step-by-step coaching for your team.

Conversation intelligence and AQA

Post-interaction analytics, automated QA and CSAT insights.

Priced per hour of agent time. Bundle real-time assist and conversation intelligence for best value.

Integrations that connect your ecosystem

Connect Capacity to the tools and platforms your team already uses. A sample from our 274 available integrations.

Salesforce
ServiceNow
Zendesk
Slack
Microsoft Teams
SharePoint
OneDrive
Box
Jira
HubSpot
NICE
RingCentral
AWS Connect
Workday
Zoom
Google Workspace
SAP
Avaya
Athenahealth
Asana
Explore integrations

Tell us what you need, and we'll do the rest

Our team is on hand to find a solution that fits your needs, however simple or complex. Get in touch and let us know what you're trying to solve with Capacity.

Tell us more See a demo

Certified and Compliant

  • SOC 2 Type II
  • HIPAA
  • GDPR
  • CCPA