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Simplify payment requests with SMS

Stop chasing payments across channels. Issue SMS requests and make payments easy for customers and your team.

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a customer asking the capacity knowledge sharing platform how they can get a new health insurance card

Payment requests shouldn’t take so long.

Every team needs fast payment resolution, but too often customer service reps spend valuable time chasing down payments across customers across channels.

Request payment via SMS.

Accelerate payment cash flow by requesting customer payments with text. Send an SMS updating customers about their outstanding payment and ask them to quickly confirm the bill to an existing payment method.

an abstract illustration of an employee asking the capacity knowledge sharing platform a customer support related question
a customer asking the capacity knowledge sharing platform a question it can't answer, then sending the unanswered question to copilot console

Quick resolutions improve CX.

Customers respond to SMS with a secure code to confirm payment. That’s it, they’re done. An easier experience enhances your organization’s CX scores.


Ready to start issuing payment requests via text? Sign up for a demo below to see Capacity’s technology in action.