Live Chat
Instant Chat.
Personal Support.
Instantly engage visitors, resolve issues and deliver seamless support.
Why this matters
Focus your agents’ time on the most important customer interactions that need personalized, hands-on support. Engage customers in real time with Live Chat.
Get the highlights
Seamless scalability
Handle spikes in demand without increasing headcount.
Lower costs
Cut operating costs by 30%, maximizing revenue with every call.
More conversions
Engage proactively to turn visitors into customers.
Capacity in numbers
19K+
Happy customers
1.5M+
Users who love us
36.3B+
Automated interactions
Explore the features
Live Chat Jump-In
Turn visitors into fans before they turn away
Proactively engage site visitors to answer questions, offer support and improve conversions.
Seamless Escalation to Helpdesk
AI when you want it, humans when you need them
Easily transfer chats to live agents with full context & conversation history.
Automations and Actions
Moments that matter
Capture prospects’ attention at the perfect time with proactive chat notifications.
AI Agent Assist
Help at your fingertips
Live chat agents are enabled with real-time agent assist suggestions from Capacity’s Knowledge Base.
Cobrowse
See what they see
During a live chat, securely see the user’s screen to understand the issue and resolve it faster.
Real-Time Chat Dashboard
Live view
Monitor site visitor activity, chat history and agent performance in real time to optimize support.
Built for Scale
Unified support
As part of an omnichannel support platform, Live Chat integrates with the Capacity Helpdesk and Knowledge Base for a unified support experience.
Explore the Capacity platform
Intelligent Virtual Agents
Agent Assist + Live Support
Campaigns + Workflows
Conversational AI
Insights + Analytics
Security + Integrations
Trusted by 19,000+ organizations
Frequently asked questions
What is Capacity Live Chat?
Capacity Live Chat allows agents to engage with website visitors in real time, providing instant support and seamless escalations.
How does Live Chat Jump-In work?
Agents can proactively start a conversation with visitors based on their behavior, ensuring timely support before issues arise.
What happens when AI can’t answer a question?
Live Chat escalates to human agents with full context, ensuring smooth transitions and faster resolutions.
How does AI-Powered Chat Routing improve efficiency?
AI prioritizes and directs chats to the right agent based on the nature of the inquiry, reducing wait times and misroutes.
Can Live Chat integrate with our existing systems?
Yes, it integrates with Capacity’s Helpdesk, knowledge base and your existing tech stack.
Does Live Chat reduce inbound call volume?
Yes, by resolving issues via chat, it minimizes the need for phone support, reducing call center strain.
What analytics does Live Chat provide?
The real-time chat dashboard offers insights into visitor activity, chat performance and agent efficiency.
Is Capacity Live Chat secure?
Yes, it adheres to enterprise-grade security and encryption, ensuring all customer interactions are protected.
Can Live Chat scale with my business?
Absolutely. Capacity Live Chat is designed to handle high chat volumes without compromising response times or service quality.
Get Started with Capacity Live Chat
Don’t let slow responses cost you customers. Provide real-time, AI-enhanced support that makes every conversation effortless.