Intelligent Virtual Agents
Faster Support.
Happier Customers.
AI-powered automation that delivers instant answers, reduces costs, and improves customer experiences across chat, voice, email, SMS and social—seamless, efficient and on-brand.
Why this matters
Outdated support, clunky tools and disconnected IVAs frustrate customers.
Capacity delivers seamless, AI-powered automation that resolves issues instantly.
Get the highlights
Faster resolutions
Instantly answers and resolves inquiries across all channels.
Lower costs
Automates tasks, reducing manual effort and agent workload.
Happier customers
Delivers quick, accurate, and seamless support experiences.
Capacity in numbers
19K+
Happy customers
1.5M+
Users who love us
36.3B+
Automated interactions
Explore the features
AI-Powered Web Chat Agent
Transform self-service to drive loyalty
Deliver instant, AI-powered web chat that boosts engagement and increases conversions.
Instant AI-powered web chat
Resolves 90% of inquiries instantly, reducing wait times and improving self-service.
Integrated and automated
Integrates and automates workflows, reducing manual work and speeding up resolutions.
Fully customizable chatbot
Design with branding, banners and quick links for a seamless, on-brand customer journey.
AI-Powered Email Support
Regain control of your inbox
Automate email replies, resolve tickets and eliminate inbox overload with AI-powered email automation.
Email automation
Instantly drafts replies, reponds and resolves tickets to keep your inbox under control.
Intelligent email workflows
Automate ticket creation, order updates and resume parsing based on email content.
Seamless integrations
Connects with 250+ apps to trigger workflows and streamline email management.
SMS AI Automation
AI-powered SMS for faster replies and happier customers
Automate SMS conversations, drive engagement, boost revenue and enhance customer experience.
SMS automation
Send targeted, timely messages to engage customers and drive action.
Build stronger relationships
Enable two-way messaging for real-time, personalized interactions.
Improved CRM integration
Sync data to personalize campaigns and automate outreach for higher engagement.
AI-Powered Voice Automation
Faster call resolutions, zero hold time
Automate voice support, reduce call volumes and resolve issues instantly with AI voice interactions.
Voice automation
Instantly answers, routes and resolves customer inquiries with no wait times.
Automated workflows
Streamlines common tasks and follow-ups to boost efficiency and cut handle times.
Skills based call routing
Directs callers to the right department or agent for fast and efficient support.
AI-Powered Chat Support
Instant answers, smart actions and powerful agents
Provides answers, automates tasks and integrates seamlessly into the apps your team already uses.
Chat inside your apps
Get instant answers and automate actions directly within Slack, Teams or Google Chat.
Automated productivity workflows
Complete tasks like updating Salesforce or scheduling meetings without leaving your app.
Seamless integrations
Connects with 250+ apps, streamlining workflows and reducing manual effort.
Social Media Automation
Protect your brand reputation, instantly
Deliver instant, on-brand responses that protect your reputation, engage customers and prevent crises.
Instant social responses
AI replies to messages instantly, ensuring fast, consistent and on-brand engagement.
Smart social moderation
AI automatically detects and escalates potential risks to keep your brand image safe and conversations clean.
Seamless agent escalation
AI hands off complex issues to agents with full context for smooth resolutions.
Explore the Capacity platform
Helpdesk
Agent Assist + Live Support
Campaigns + Workflows
Conversational AI
Insights + Analytics
Security + Integrations
Trusted by 19,000+ organizations
Frequently asked questions
What is Capacity Intelligent Virtual Agent (IVA)?
Capacity IVA is an AI-powered assistant that automates customer support, resolves inquiries and helps teams work more efficiently.
How does Capacity IVA improve customer support?
Capacity delivers instant answers, reduces wait times and automates workflows across chat, voice, email, SMS and social media.
Can Capacity IVA handle complex customer inquiries?
Yes, Capacity understands context, sentiment and intent, escalating complex issues to agents with full conversation history when needed.
Does Capacity IVA work with my existing systems?
Yes, Capacity integrates with 250+ apps, including CRMs, helpdesks and collaboration tools, for seamless automation.
How does Capacity IVA improve agent efficiency?
Capacity provides instant knowledge, proactive coaching and AI-driven suggestions to reduce handling times and improve resolution rates.
Can Capacity IVA be customized for my business?
Yes, Capacity supports branded voices, customized chatbots and tailored automation to match your business needs.
How does Capacity IVA ensure data security?
Capacity follows SOC II, HIPAA and GDPR standards, offering secure access controls and encryption.
What communication channels does Capacity IVA support?
Capacity automates customer interactions across chat, voice, email, SMS and social media for a unified experience.
Can Capacity IVA improve customer engagement?
Yes, it delivers personalized, on-brand responses, proactively engages customers and drives conversions with AI-driven interactions.
How do I get started with Capacity IVA?
Request a demo to see how Capacity IVA can streamline your support and automation workflows.
Ready to elevate every conversation?
Find out how Capacity can help your team do their best work.