Chat Intelligent Virtual Agent
Instant Answers. Smart
Actions. Zero Hassle.
Stop searching, start doing. Get instant answers and automation inside the productivity apps your team already uses.
Why this matters
Siloed knowledge and scattered tools waste time. Capacity delivers instant answers and action inside the apps you use every day.
Get the highlights
Faster resolutions
Instant answers reduce wait times and boost efficiency.
Increased productivity
Automate tasks and actions directly within chat.
Stronger security
Use permissions to ensure that no matter who asks, they see only what they should.
Capacity in numbers
19K+
Happy customers
1.5M+
Users who love us
36.3B+
Automated interactions
Explore the features
AI-Powered Chat Support
Instant answers, no more searching
Ask a question, get a full answer. No more digging through threads or clicking on endless links.
Automated Chat Workflows
Take the right action, right in chat
Update Salesforce, request PTO or schedule meetings. Capacity lets you get things done without leaving Slack, Teams or Google Chat.
Smart Notifications
Send smart alerts right on time
Send instant, scheduled or event-driven notifications to keep your team informed and ahead of the game.
eBook Download
Your Competitors Are Automating
Are You?
High call volumes and burnout are crushing teams. AI rescues support and boosts CX—get the blueprint now.
Enterprise-Grade Security
Enterprise-grade security keeps data safe
Enterprise-grade security with role-based access controls, SSO, SOC II and HIPAA compliance to protect your data.
Seamless Integrations
Seamlessly connect with over 200 apps
Connect to your favorite tools, from CRMs to ticketing systems, for a frictionless workflow.
Self-Learning AI Chatbot
AI that learns and improves every day
One-click feedback helps Capacity learn and improve over time, so answers keep getting better.
Explore the Capacity platform
Intelligent Virtual Agents
Agent Assist + Live Support
Campaigns + Workflows
Conversational AI
Insights + Analytics
Security + Integrations
Trusted by 19,000+ organizations
Frequently asked questions
What is Capacity's AI Chat Agent?
Capacity’s AI Chat Agent is a customizable virtual agent + chatbot designed to provide instant support and reduce calls, emails and tickets.
How does Capacity's chatbot improve customer support?
Capacity offers 24/7 assistance and enables customers to resolve issues independently, which enhances satisfaction and reduces the workload on support teams.
Can Capacity's chatbot handle complex queries?
Yes, Capacity can manage intricate questions and, if necessary, escalate them to human agents with full context for seamless resolution.
Does Capacity's chatbot integrate with other systems?
Absolutely, Capacity integrates with various applications, acting as a centralized command center to manage user interactions efficiently.
How does Capacity's chatbot assist live agents?
Capacity provides real-time suggestions from the knowledge base, helping agents deliver accurate and timely responses.
Can Capacity's chatbot initiate proactive conversations?
Yes, Capacity can trigger live chats based on user behavior, engaging visitors proactively to offer support and improve conversions.
Is Capacity's chatbot secure?
Yes, it adheres to enterprise-grade security and encryption standards, ensuring all customer interactions are protected.
How does Capacity's chatbot learn over time?
Capacity uses machine learning to continuously improve its responses, adapting to user interactions to provide more accurate support.
How does Capacity's chatbot benefit businesses?
Capacity automates repetitive tasks, reduces operational costs and enhances customer satisfaction by providing immediate, accurate responses.
Ready to elevate every conversation?
Find out how Capacity can help your team do their best work.