Email Intelligent Virtual Agent
Shrink Your Inbox.
Eliminate email inbox hassle with AI that responds, resolves and reduces overload. Instantly automate replies, resolve tickets and keep your inbox under control.
Why this matters
Inbox overload kills productivity. Manual replies waste time. Capacity Email IVA cuts out email inbox chaos so your team stays focused on what matters most.
Get the highlights
Faster resolutions
Automate replies and actions to resolve emails instantly.
Less busywork
AI handles email so your team doesn’t have to, freeing them up for higher-level work.
Stronger security
Enterprise protection keeps data safe and compliant.
Capacity in numbers
19K+
Happy customers
1.5M+
Users who love us
36.3B+
Automated interactions
Explore the features
AI-Powered Email Support
Inbox under control instantly
Capacity Email IVA automatically handles emails, drafts replies and resolves tickets, so your team isn’t buried under endless messages.
Automated Email Workflows
AI that writes like you and your brand
Get professional brand-aligned email drafts in seven tones. Autopilot mode sends polished replies without your team lifting a finger.
AI Email Assist
Smarter responses, less back-and-forth
AI suggests answers, auto-replies or escalates when needed, cutting out wasted time and unnecessary email chains.
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Your Competitors Are Automating
Are You?
High call volumes and burnout are crushing teams. AI rescues support and boosts CX—get the blueprint now.
AI Email Automation
Automate actions, not just replies
Trigger workflows based on email content. Parse resumes, update orders or handle support tickets instantly.
System Integrations
Seamless app integrations that work
Connect to 250+ apps ensuring emails trigger the right actions in your existing systems without manual efforts.
Enterprise-Grade Security
Enterprise-grade security no compromises
SOC II, HIPAA compliance, SSO and role-based access controls keep your emails and data locked down tight.
Explore the Capacity platform
Intelligent Virtual Agents
Agent Assist + Live Support
Campaigns + Workflows
Conversational AI
Insights + Analytics
Security + Integrations
Trusted by 19,000+ organizations
Frequently asked questions
What is Capacity Email IVA?
Capacity Email IVA automates email responses, reduces inbox clutter and handles tickets so your team can focus on high-value tasks.
How does Capacity Email IVA reduce email volume?
Capacity auto-replies, suggests answers or escalates only when necessary, cutting down unnecessary back-and-forth emails.
Can Capacity Email IVA draft responses for review?
Yes, Capacity can attach draft responses to tickets for human approval before sending.
Does Capacity Email IVA fully automate email replies?
Yes, in Autopilot mode, Capacity responds automatically with AI-generated replies, including source citations.
Can Capacity Email IVA match my brand’s tone?
Yes, Capacity drafts emails in seven professional tones, ranging from authoritative to empathetic.
What types of emails can Capacity Email IVA handle?
Capacity manages WISMO requests, spam filtering, resume parsing and knowledge-based questions.
Can Capacity Email IVA integrate with other apps?
Yes, Capacity connects with 200+ apps to trigger workflows and automate actions.
How secure is Capacity Email IVA?
Capacity follows strict security standards, including SOC II, HIPAA compliance and role-based access controls.
Can I customize Capacity Email IVA’s responses?
Yes, you can personalize signatures, response formats and escalation rules.
Does Capacity Email IVA learn and improve over time?
Yes, AI-powered feedback ensures smarter responses with every interaction.
How do I get started with Capacity Email IVA?
Request a demo and see how Capacity Email IVA can help you achieve inbox zero.
Ready to elevate every conversation?
Find out how Capacity can help your team do their best work.