Advanced Call & Screen Recording
Capture Everything.
Analyze Instantly.
Secure, AI-powered call and screen recording for total visibility, faster resolutions and smarter compliance.
Why this matters
Poor interactions, compliance risks, inaccuracies and slow resolutions cost you. Call & Screen Recording captures everything securely, instantly and intelligently.
Get the highlights
Faster resolutions
Reduce handle times with AI-driven insights and real-time coaching.
Smarter compliance
Ensure security and regulatory adherence with automated monitoring.
Better performance
Enable AI-powered scoring and coaching to boost agent effectiveness.
Capacity in numbers
19K+
Happy customers
1.5M+
Users who love us
36.3B+
Automated interactions
Explore the features
Multi-Screen & Call Recording
Full interaction visibility
Capture every voice and screen detail—up to three screens per agent—for complete customer interaction insights.
Transcription & Search
AI-powered transcriptions and search
Instantly access conversations with transcripts, sentiment and keyword and phrase searches to find key moments that matter.
AI Sentiment Analysis
Sentiment tracking that works
Use customer sentiment with speaker-independent AI to identify customer interactions that need follow up and to leverage coachable moments.
Secure Call & Screen Capture
Smarter compliance and security
Ensure compliance with secure call and screen recordings, phrase detection and automated alerts for regulatory adherence.
AI-Driven Agent Scoring
Automated coaching and scoring
AI evaluates every call, scores agent performance and elevates important interactions to boost efficiency and customer satisfaction.
Call & Workflow Optimization
Faster, more efficient interactions
Reduce hold times, eliminate dead air and streamline interactions with AI-driven insights and workflow optimization.
Explore the Capacity platform
Intelligent Virtual Agents
Agent Assist + Live Support
Campaigns + Workflows
Conversational AI
Insights + Analytics
Security + Integrations
Trusted by 19,000+ organizations
Frequently asked questions
What makes Capacity’s call and screen recording unique?
Capacity synchronizes voice and multi-screen recordings with transcripts, sentiment tracking, CCaaS meta data and AI-powered analytics for complete interaction insights.
How many screens can Capacity record per agent?
Capacity captures up to three simultaneous screens per agent, ensuring a full view of their workflow and customer interactions.
Does Capacity provide real-time call transcripts?
Yes, Capacity generates transcripts with sentiment, keyword and phrase spotting, making it easy to find critical moments in calls.
How does Capacity help with compliance?
Capacity ensures compliance by securely recording calls, tracking accuracy and automating that compliance statements are delivered by agents.
Can Capacity analyze customer sentiment during calls?
Yes, Capacity’s speaker-independent sentiment tracking identifies tone and sentiment in conversations, helping businesses improve customer experience.
How does Capacity’s screen recording improve agent performance?
By capturing multi-screen activity, Capacity helps supervisors analyze workflows, identify inefficiencies and provide targeted coaching to agents.
Can Capacity’s recordings be searched easily?
Yes, Capacity uses numerous search criteria, such as CCaaS meta data, keywords and phrase searches to make it simple to locate relevant calls and screen recordings quickly.
Does Capacity offer automated quality monitoring?
Absolutely! Capacity uses AI to score interactions, detect key behaviors and provide automated coaching recommendations.
How does Capacity reduce call handling time?
Capacity’s analytics identifies bottlenecks, reduces unnecessary hold times and provides coaching to enhance efficiency.
Is Capacity’s call and screen recording cloud-based?
Yes, Capacity offers secure, multi-tenant cloud recording solutions with flexible deployment options for businesses of all sizes.
Get Started
Get faster resolutions with Capacity’s Call & Screen Recording.