by Alexa Schmitt Bugler | Apr 22, 2026 | AI in the Workplace, Artificial Intelligence
TL;DR Capacity's ROI calculator helps contact centers and customer support leaders to project potential cost-savings with new AI tools across channels. Input your amount of interactions, cost per interaction and other crucial KPIs to model what you're spending now—and... by Alexa Schmitt Bugler | Feb 20, 2026 | Contact Center
TL;DR Exceptional customer service is a competitive edge nowadays as demands rise—but costs are rising too, as are the complexities of offering support and training teams. AI tools like call center scripting tools help to empower agents to provide better experiences... by Alexa Schmitt Bugler | Feb 13, 2026 | Contact Center, Customer Experience
TL;DRQuick definitions for 3 key customer experience metrics: Customer satisfaction (CSAT) measures sentiment and feelings about specific interactions, products or events Net promoter score (NPS) measures how likely a customer is to recommend your product or business... 
by Alexa Schmitt Bugler | Feb 12, 2026 | Uncategorized
TL;DRAdding a personal touch to customer service experiences in retail can make all the difference when it comes to establishing your brand. Read to learn: What retail customer service entails How the quality of your customer experience affects business 10 strategies... by Alexa Schmitt Bugler | Feb 5, 2026 | Artificial Intelligence, Contact Center
As much as generative AI has been in the news and industry publications, you’d be forgiven for thinking it’s the end-all-be-all for contact center AI. And there are generative AI use cases in the contact center to get excited about–from expanding the capabilities of... 
