In the wake of COVID-19, support teams around the world are investing in AI-powered tools that allow teams to scale quickly.
How Capacity Uses Capacity: Featuring Our Customer Success Team
We’re spotlighting our Customer Success team to see how they use the Capacity platform to find answers instantly and automate workflows.
Three Signs Your Support Team Needs a Helpdesk Solution
Internal teams and external customers can benefit from an AI-powered helpdesk solution.
How Capacity Uses Capacity: Featuring our HR and Finance Team
Here at Capacity, we believe our platform has the power to transform businesses everywhere, including our own HR and Finance team.
4 Crucial Steps to Automate Your SaaS Business
See how automation technology helps SaaS companies improve the customer experience by offering a system to streamline processes and tasks
Freshdesk vs. Zendesk: Which Helpdesk Is Best?
Freshdesk and Zendesk offer a wide array of features that are constantly evolving. See how they stack up.
How Capacity Stands Up to Expectations in the Face of Objections
Check out how we defuse concerns that go along with our most common questions and objections.
7 Companies That Offer An Exceptional Customer Experience
Excellent customer service is more important than ever. Learn how Capacity can support your online customer services
Support Automation Defined
Support automation can make a big impact on your support team. Discover how automation can integrate with your helpdesk, livechat, and more.
6 Factors to Consider Before Choosing a Helpdesk Partner
The right helpdesk partner can make a great impact on your customer experience as well as employee satisfaction.
5 Reasons Why Advances in NLP Can Enhance a Helpdesk
Ever asked yourself about the advantages of Natural Language Processing (NLP)? We listed 5 advantages in this article!
Our Most Frequently Asked Questions Answered
Since we’re all about simplifying processes and productivity, we shared answers to some of our most frequently asked questions.