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Achieve Inbox Zero with Capacity’s Autopilot

by | May 1, 2024

Is your team drowning in support tickets? Struggling to get eyes on the pile of customer questions in your helpdesk, or respond to them quickly enough?

Lean teams, heavy workloads, and rising customer demands put tremendous strain on support strategies. 

But there’s a better way. This year, achieve something you never thought possible: inbox zero.

Introducing Autopilot.

Autopilot is an exciting new Capacity feature that revolutionizes AI for customer support. Using generative AI, Autopilot reads and responds to incoming emails and tickets—before your team ever sees them. 

With Autopilot, every answer is polite, prompt, and accurate. Capacity’s proprietary generative AI uses Capacity’s databse to generate full responses, with very few hallucinations or errors.

And don’t worry: you always have complete control. Simply approve pre-written responses, or set them to send automatically, and reap the benefits of 24/7 AI for customer support.

Designed to optimize ticket management and AI for contact centers, support teams, or any business with high email traffic, Autopilot empowers businesses to:

  • Deflect more tickets, so teams have more bandwidth
  • Reduce response and resolution times, even in off-hours
  • Boost CSAT and lower overall expenses

Plus, flexible pricing empowers every business to harness the power of AI for customer support. Choose how and when to use Capacity, and pay only for what you use.

Delight your customers, empower your team to do higher-level work, and create a seamless customer experience that keeps them coming back—all with Capacity’s Autopilot.

Want to achieve inbox zero? Request a demo today to learn more about Autopilot.