Contact Center Category Archives

What’s the Difference? Conversational AI Chatbots vs. Assistants for Business

by Team Capacity | Dec 10, 2024

How to Use AI Answers for Customer Support

by Team Capacity | Dec 5, 2024

What is an AI Answerer and How Can it Help with Customer Support?

by Team Capacity | Nov 25, 2024

How AI Can Help Every Agent User and Manager Improve CX

by Team Capacity | Nov 18, 2024

For businesses looking to improve CX, consider how AI supports agent user and manager success in Contact Centers.

Capacity Acquires Lucy, Envision and Linc, and Announces $26 Million Series D Funding Round

by Team Capacity | Oct 16, 2024

How to improve live chat agent jobs with AI

by Team Capacity | Oct 2, 2024

Learn how AI and automation can improve customer experience and enhance live chat agent jobs.

How to Drive Revenue from Contact Centers with Proactive Campaigns

by Team Capacity | Jul 24, 2024

With AI and Automation, organizations can drive revenue from Contact Centers.

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